Difference between revisions of "CATCH Process"
From crazysales
(Created page with " 1. Order Status :- provide order status based from our backend<br> :- same process with Crazysales<br> 2. Cancel Order :- same process with Crazysales<br> :- can only cancel...") |
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Revision as of 12:51, 26 February 2018
1. Order Status
- - provide order status based from our backend
- - same process with Crazysales
2. Cancel Order
- - same process with Crazysales
- - can only cancel pending or paid order which are neither yet label printed nor sent
- - all sent orders will fall under our 30 Day Change of Mind policy, refunds will be item price only, return fees must be shouldered by buyers
3. Tracking info
- - same process with Crazysales
- - check details at the backend and use templates from Crazysales
4. Change Of Mind
- - same process with Crazysales
- - follow the policy
- - return fees must be shouldered by the buyer
- - refunds will be item price only via original mode of payment (money not points)
5. Not as described cases
- - same process with Crazysales
6. Missing parts
- - same process with Crazysales
7. DOA/Damage cases
- - same process with Crazysales
8. Faulty cases
- - same process with Crazysales
9. Returns
- - same process with Crazysales
