Difference between revisions of "Change of mind -Crazysales"

Revision as of 08:48, 17 October 2017

We understand that you wish to return your order number XXXXX for a refund due to change of mind.

In order for us to immediately process your request, kindly return the unopened item back to us in good resalable condition with the information shown below, and we will be more than glad to arrange a store credit to your CrazySales account for the item price less shipping. You may use these credits for future purchase with us at CrazySales.com.au

Please make sure that your returned item meets the Terms & Conditions as shown below:

1. Make sure that you are qualified for the 30 Days Change-of-Mind policy. Please click the link for your further reference:
http://www.crazysales.com.au/article/30DayChangeMind. If you approve to this kindly go to the next step.
2. Please complete the RETURN AUTHORIZATION FORM on the link shown below and include it on the parcel to be returned. Kindly write down "Full item price crazypoints refund = XXXXXXX points" at the "REMARKS" section.
http://www.crazysales.com.au/upload/download/czrma.doc
3. Kindly write your RETURNS AUTHORIZATION number which is RAXXXXXXX on the “ORDER ID” field near the sender address in order for us to recognize your parcel.
4. Please make sure that ALL ACCESSORIES (if applicable) that came along the original packaging of your parcel is included upon return of the item back to us for an immediate refund process.
5. Please proceed in sending the item back to us at the address shown below:

P.O. BOX 1016
Springvale VIC 3171
Or
2/5 Brear St, Springvale VIC 3171

In addition, we strongly suggest if you could kindly use REGISTERED MAIL in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. This can also provide an assurance that your parcel will be received from our warehouse and that your refund request will be processed on a timely manner.

NOTES: * Please make sure that all XXXXX has been replaced with the correct information before sending your email response to the customer.

• RA number is RA + order number of the customer. (e.g. RA123456)
• To add refund request via CrazyPoints, please refer to: http://106.75.199.24/mediawiki/index.php?title=CRAZYPOINTS_REFUND_-_CrazySales

EXEMPTIONS: Out of the normal cases, needs CS Manager Approval first.

• For all exemptions, please make sure that you have rejected the customer once and have explained reasons why in a polite manner, based on our Terms & Conditions.*

1. Customer is requesting for monetary refund instead of store credits.

Template: As a valued customer, our Manager approved as one time Goodwill, a monetary refund to be processed under your original mode of payment. A refund will be processed to your xxxmode of paymentxxx account. Please allow 2-3 business days for the refund to be completed. Thank you!

2. Customer stated the item was defective after several use.

Note: Please be advised that this case does not fall under our 30 Days Money Back Policy and will be treated within/outside the 14 days DOA and we will process the case accordingly.

• For the Special Arrangement box on the work flow below, please make it a point to ask for CS manager approval first. If CS Manager is unavailable please contact Technical Manager to seek approval. All CS manager approvals are recorded accordingly for KPI & QA scoring reference.*