Difference between revisions of "Refund via eBay"
From crazysales
(This article includes steps on how to process a refund via an eBay case without asking customer to close the case) |
|||
| Line 1: | Line 1: | ||
| + | [[File:CSales.jpg|caption]] | ||
| + | |||
| − | |||
Editor/s: Edmund Thay | Editor/s: Edmund Thay | ||
| Line 13: | Line 14: | ||
1. Open the Ticket | 1. Open the Ticket | ||
| + | |||
| + | Pic 1 | ||
2. It will open ebay page: | 2. It will open ebay page: | ||
| + | Pic 2 | ||
| + | |||
3. Scroll down to see options to refund customer: | 3. Scroll down to see options to refund customer: | ||
| + | Pic 3 | ||
| + | |||
4. Refund the buyer: | 4. Refund the buyer: | ||
| + | Pic 4 | ||
| + | |||
5. You will see the refund now process and Transaction ID is available to check: | 5. You will see the refund now process and Transaction ID is available to check: | ||
| + | Pic 5 | ||
| + | |||
6. Proceed to backend to process the refund. | 6. Proceed to backend to process the refund. | ||
| + | |||
| + | Pic 6 | ||
Revision as of 16:21, 18 September 2015
Editor/s: Edmund Thay
In some cases, account would not be able to provide a refund due to a case is open but warrant a refund to the customer. This article is provides steps on how to refund customer using eBay case, when the PayPal is unable to do so because of eBay case is open and proceed to refund customer to avoid the delay caused of asking customer to close the case and process the refund.
1. Open the Ticket
Pic 1
2. It will open ebay page:
Pic 2
3. Scroll down to see options to refund customer:
Pic 3
4. Refund the buyer:
Pic 4
5. You will see the refund now process and Transaction ID is available to check:
Pic 5
6. Proceed to backend to process the refund.
Pic 6
