Difference between revisions of "QUALITY UPDATES"
From crazysales
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11/SEP/2017 | 11/SEP/2017 | ||
| − | * Starting today, the agents of CSPH are required to log notes in the Kayako with the ORDER ID and SKU. The format should be: | + | * Starting today, for all aftersales cases, the agents of CSPH are required to log notes in the Kayako with the ORDER ID and SKU. The format should be: |
[[file:note.png]] | [[file:note.png]] | ||
Revision as of 12:57, 28 September 2017
14/SEP/2017
- New process for TIG returns
- New templates for TIG returns:
11/SEP/2017
- Starting today, for all aftersales cases, the agents of CSPH are required to log notes in the Kayako with the ORDER ID and SKU. The format should be:
24/MAY/2016
- Starting today, eBay postage calculator also includes a drop down option for suburb which should be chosen to get the exact postage fee. For postage inquiries, the email template should include this.
08/JUL/2016
- Customer service representatives are required to choose the correct TYPE (type of customer's issue/concern) in Kayako emails. Incorrect choices of types will be marked down in their QA scores related to Tools from 11-Jul-2016 onwards.
10/FEB/2016
- As the ebay messaging upgraded it's feature, we don't need to ask the customer to send the photo/s to ozauction@gmail.com just ask customer to directly send the photo/s via ebay messaging.
