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| − | '''May 04, 2017''' | + | '''May 24, 2017''' |
| − | :'''5% off code of 'C5AUS' has already ended
| + | :'''For SKU: SPSTL15001 / PID 57099:''' |
| − | ::It was reported today by Wendy that the 5% off code of 'C5AUS' has already ended. The icons on the listing page will be updated tomorrow (May 045,2017).
| + | ::If the item is reported for not starting, as per Keyya, there may be 2 problems: |
| − | | + | :::1. The carburetor may be clogged. For this one, please suggest to cx to unscrew the screws and check whether there's fuel or oil drip. If there is no oil or fuel drop out, we can confirm the problem of the carburetor. For the screws mentioned in the first possibility, please refer to this picture: https://drive.google.com/file/d/0B1kKBDf8-oO2b1o1c1ZjRXp5SkE/view?usp=sharing<br/> |
| − | '''May 02, 2017'''
| + | :::2. If the carburetor has no problem, then maybe cx adds too much or too less oil and the cultivator will start its automatic protection function. The oil should be about 550ML. Concerning that cx may quite difficult to empty the oil, we can suggest cx stop the automatic protection function. Normally it should look like this: https://drive.google.com/file/d/0B1kKBDf8-oO2YnB3R0x0bWN4LUk/view?usp=sharing. To stop the automatic protection function, disconnect the as shown in this picture: https://drive.google.com/file/d/0B1kKBDf8-oO2SHRJSVgzYWxfYVE/view?usp=sharing |
| − | | + | |
| − | :'''For Resend Order which cx need to pay:<br/>'''
| + | |
| − | ::1. Whole Item Resend or Kitting part, please add Manual Payment after it has been created. Please select the Correct payment method.
| + | |
| − | :::For related process, please click [http://106.75.199.24/mediawiki/index.php?title=HOW_TO_PROCESS_AN_RA_resend_order here].<br/>
| + | |
| − | ::2. Spare Part Resend, please record the sales log [https://docs.google.com/a/crazysales.com.au/spreadsheets/d/12Rt2iWeIxfH1aWI3EsQ59JwXmJbyUXufJKSGNyzKmKk/edit?usp=sharing here].<br/>
| + | |
| − | | + | |
| − | '''Mar 28, 2017'''
| + | |
| − | | + | |
| − | :AUSTPOST POD NEW PASSWORD<br/> | + | |
| − | :crazy1<br/>
| + | |
| − | | + | |
| − | '''March 3, 2017'''
| + | |
| − | | + | |
| − | :eBay change of mind case<br/>
| + | |
| − | ::Please stick with old procedure
| + | |
| − | | + | |
| − | '''Feb 23, 2017'''
| + | |
| − | | + | |
| − | :'''10% Discount Code CAU10 was changed to C10AU'''
| + | |
| − | ::The eBay promotional code CAU10 was changed to C10AU. If you receive complaints about invalid code, please advise customers to use '''C10AU''' upon check out.
| + | |
| − | | + | |
| − | '''Feb 08, 2017'''
| + | |
| − | | + | |
| − | :'''''For SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B''' (Genki 4th DIY Ultra Slim Vibration Machine Platform)''
| + | |
| − | ::If buyer is asking how to remove the glue, please use this template: | + | |
| − | | + | |
| − | :[http://106.75.199.24/mediawiki/index.php?title=How_to_Remove_Glue_from_Plastic How to remove the glue]
| + | |
| − | | + | |
| − | '''Jan 30, 2017'''
| + | |
| − | | + | |
| − | :[[Stock Issues]]
| + | |
| − | | + | |
| − | '''Jan 20, 2017'''
| + | |
| − | | + | |
| − | :For customers asking if Crazysales and Oz-auction are the same company, please tell customer:<br/>
| + | |
| − | :''"Crazysales and Oz-auction are two different stores but we are under the same management."''
| + | |
| − | | + | |
| − | '''Jan 20, 2017'''
| + | |
| − | | + | |
| − | :For refund concerns for Credit Cards, new contact person is Patricia Lim or Annie Xu
| + | |
| − | | + | |
| − | '''Jan 20, 2017'''
| + | |
| − | | + | |
| − | :[[Refund Issue]]
| + | |
| − | | + | |
| − | '''Jan 12, 2017'''
| + | |
| − | | + | |
| − | :'''''SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B''' (Genki 4th DIY Ultra Slim Vibration Machine Platform)''
| + | |
| − | | + | |
| − | :Been receiving calls and email complaints from some customers saying that this item is leaking something and has a sticky substance/or melting something.
| + | |
| − | :As per Suzy, it's an environmental glue, supplier put too much glue on it that caused the issue. Issue has been raised to supplier.
| + | |
| − | | + | |
| − | :We can offer crazy points or partial refund as compensation.
| + | |
| − | :If function is affected, return for replacement.
| + | |
| − | :Record all issues and forward to Hazel so we can claim refund from Supplier. | + | |
| − | | + | |
| − | '''Jan 09, 2017'''
| + | |
| − | :'''SKU: SRB-50L / SRB-58L / SRB-68L | + | |
| − | :[[File:Blue.jpg]] | + | |
| − | | + | |
| − | :If a customer is complaining for the item being blue in color, inform cx that item comes with a protective covering to prevent item from scratches which needs to be removed (peel off carefully).
| + | |
| − | | + | |
| − | '''Dec 26,2016'''
| + | |
| − | | + | |
| − | :AUSTPOST POD NEW PASSWORD
| + | |
| − | | + | |
| − | :crazy@
| + | |
| − | | + | |
| − | '''Dec 14, 2016'''
| + | |
| − | | + | |
| − | :According to the eBay, their Marketing team has changed to promotional code from 'CAUZ10' to 'CAU10'.
| + | |
| − | | + | |
| − | '''Dec 10, 2016'''
| + | |
| − | | + | |
| − | :For TIG status that says "'''TAILGATE REQUIRED'''", please tell this to your customer:<br/>
| + | |
| − | :''"Due to the size of your item, a special delivery vehicle with a tailgate is required (tailgate truck is a truck which has a little elevator at the back that they can load the item onto and can move it up and down without the drivers having to physically lift it). With these deliveries, the trucks have to be booked in advance by the courier once they receive the item and sort it for delivery and they may not be able to have a vehicle available immediately for the delivery."''
| + | |
| − | | + | |
| − | | + | |
| − | '''Dec 7, 2016'''
| + | |
| − | | + | |
| − | :For unsubscribed emails, please also inform Chara Xu to unsubscribe the email address after adding it at https://admin.crazysales.com.au/admin.php?dpt=custord&sub=subscribers.
| + | |
| − | | + | |
| − | '''Dec 2, 2016'''
| + | |
| − | | + | |
| − | :eBay
| + | |
| − | | + | |
| − | :regarding extra 10% off w/ code CAUS10. the correct code should be CAU10. the discount is from eBay, not from oz-auction so we can't honor the discount if customer already purchased. we can send this link to customer >> http://pages2.ebay.com.au/Buyer_coupons/domestic?rmvSB=true
| + | |
| − | | + | |
| − | | + | |
| − | '''Nov 22, 2016'''
| + | |
| − | | + | |
| − | :'''Ghost Spiel (for Phone Support)<br/>'''
| + | |
| − | :"I'm sorry I am unable to hear you. If you can hear me, please ring us back. Thank you."
| + | |
| − | | + | |
| − | | + | |
| − | '''Nov 11, 2016'''
| + | |
| − | | + | |
| − | :'''Regarding Vincent Fang or Yin's items:<br/>'''
| + | |
| − | | + | |
| − | :A. If an order is out of stock but will be restocked after a number of days, ask customer if he is willing to wait.<br/>
| + | |
| − | ::1.If the buyer agrees to wait, inform Lilian or Annie after putting notes in the backend. <br/>
| + | |
| − | ::2.If the buyer wants to cancel the order for refund, inform Lilian or Annie.
| + | |
| − | | + | |
| − | :B. If the order is already cancelled due to item is out of stock but after sometimes was restocked and buyer wants to process the order
| + | |
| − | :: again, please inform Lilian or Annie. If the payment is already refunded, please advise customer to place a new order.
| + | |
| − | | + | |
| − | | + | |
| − | '''Oct 26, 2016'''
| + | |
| − | | + | |
| − | :Immediately notify '''Vincent Fang''' if any Legal Notice email is received regarding a listing violation such as Intellectual property infringement, Copyright and Trademark Violation, and other issues related. Please see below:
| + | |
| − | | + | |
| − | ::Ticket ID: EYH-862-79680 "URGENT: Intellectual property infringement, misleading and deceptive conduct and passing off [CU-Legal.FID1761121]"<br/>
| + | |
| − | ::Ticket ID: WYW-270-39468 "Notice of Copyright and Trademark Violation concerning "http://m.crazysales.com.au/online-training-fitness-band-for-body-shaping-top-exercise-straps-117585.html" - Fitness Anywhere LLC (TRX)"
| + | |
| − | | + | |
| − | :PS: Please do not reply unless you were told to do so. Just do what Vincent tells you to do.'''
| + | |
| − | | + | |
| − | | + | |
| − | '''Oct 20, 2016'''
| + | |
| − | | + | |
| − | :OZ-AUCTION
| + | |
| − | | + | |
| − | :How to request total from seller
| + | |
| − | | + | |
| − | :To add an item to your cart, click the Add to cart button in the listing. Then you can request the shipping amount from us(seller) by placing your pointer over the item and selecting request total from seller.
| + | |
| − | | + | |
| − | '''Oct 19, 2016'''
| + | |
| − | | + | |
| − | :eBay emails
| + | |
| − | | + | |
| − | :No need to quote emails when replying.
| + | |
| − | | + | |
| − | | + | |
| − | '''Oct 10, 2016'''
| + | |
| − | | + | |
| − | :'''Click and Collect orders'''
| + | |
| − | | + | |
| − | :*Orders with shipping address starting with '''CnC''' are click and collect orders.<br/>
| + | |
| − | :*The shipping address must include the necessary details such as '''buyer's name''', '''eCP''' and '''correct address''' on the parcel's label.<br/>
| + | |
| − | :*Attaching an '''eCP''' to a parcel is very helpful when Click & Collect Team are tracking specific transactions if needs arises, if it is removed, the staff will be having trouble scanning the parcel in due to the barcode was unrecognised by the system and the alternative way supposed to be is to input the eCP so that it can be scanned in successfully and the buyer will be able to get a collection code.
| + | |
| − | | + | |
| − | | + | |
| − | '''Oct 5,2016'''
| + | |
| − | | + | |
| − | :For all "Out of ETA" items bound for NSW, please take note of the following:
| + | |
| − | | + | |
| − | :'' "There was a major storm recently in the state which caused the entire state to lose power. As a result, we have been unable to contact any facilities in the state to follow up on the whereabouts of the articles. Your continued patience is appreciated." ''
| + | |
| − | | + | |
| − | :In this case, investigation may take longer than the given TAT. Please inform customer. Thank you.
| + | |
| − | | + | |
| − | | + | |
| − | '''Sept 26,2016'''
| + | |
| − | | + | |
| − | :AUSTPOST POD NEW PASSWORD<br/>
| + | |
| − | :crazy!
| + | |
| − | | + | |
| − | | + | |
| − | '''Sept 26,2016'''
| + | |
| − | | + | |
| − | :AUSTPOST POD NEW PASSWORD<br/>
| + | |
| − | :crazysales0926
| + | |
| − | | + | |
| − | | + | |
| − | '''Sept 20,2016'''
| + | |
| − | | + | |
| − | :AUSTPOST POD NEW PASSWORD<br/>
| + | |
| − | :crazysales234
| + | |
| − | | + | |
| − | | + | |
| − | '''September 7, 2016'''
| + | |
| − | | + | |
| − | :An new Credit Card payment gateway was updated today called as '''Ayden'''.
| + | |
| − | | + | |
| − | :1. Only Apply to PC end<br/>
| + | |
| − | :. Only apply to new customer with orders ≤ $150<br/>
| + | |
| − | :3. Has better fraud protection system
| + | |
| − | | + | |
| − | :Click [http://106.75.199.24/mediawiki/index.php?title=CREDIT_CARD_(Ayden)_REFUND_-_CrazySales HERE] for refund request steps.
| + | |
| − | | + | |
| − | | + | |
| − | '''August 25,2016'''
| + | |
| − | | + | |
| − | :AUSTPOST POD NEW PASSWORD<br/>
| + | |
| − | :crazysales1234
| + | |
| − | | + | |
| − | | + | |
| − | '''August 04, 2016'''
| + | |
| − | | + | |
| − | :Common issue for SKU '''PMTL520-1''' - holes don't line up. Please advise customer first to follow the steps shown in the link below before sending replacement (parts).
| + | |
| − | | + | |
| − | :https://drive.google.com/drive/u/0/folders/0ByF6iq0GfRycMTZ1bzlkWjE0VGc
| + | |
| − | | + | |
| − | | + | |
| − | '''August, 03, 2016'''
| + | |
| − | | + | |
| − | :REG RE STOCKING FEE (ANNIE ITEMS- CHANGE OF MIND)
| + | |
| − | | + | |
| − | :Actually, it is a RETURN FEE.We should say that it is a RETURN FEE, not a RE STOCKING FEE.
| + | |
| − | | + | |
| − | :The customer can look for other couriers and pay for return postage, but we believe this way will cost them more than the restocking fee(return label provided by a supplier);Besides,according to change of mind policy, only item price refund(via crazy points) is provided, right? Thus,no refund for original postage.
| + | |
| − | | + | |
| − | '''August, 01, 2016'''
| + | |
| − | | + | |
| − | :SP2-320607 (Solar Power Fountain Outdoor Pond Pool Water Pump ) As per Linda, the correct WATTS of this item is 2W :)
| + | |
| − | | + | |
| − | '''July 27 2016'''
| + | |
| − | | + | |
| − | :DDSS-01BP user manual
| + | |
| − | | + | |
| − | :https://drive.google.com/file/d/0B4ANzdf7CQcOZERaMHdFdzdFWVE/view?usp=sharing | + | |
| − | | + | |
| − | '''July 26 2016'''
| + | |
| − | | + | |
| − | :New AusPost POD password<br/>
| + | |
| − | :'''AUSPOST10''' | + | |
| − | | + | |
| − | '''July/21/2016'''
| + | |
| − | | + | |
| − | :Wendy has enabled postage to NZ function for six (6) smaller items on eBay AU. These items are '''UFR-609, TK-HPP5050, SBL201, LS003, LF001, HF5-BS'''. Please don't feel unusual if you receive any inquires from NZ customers. | + | |
| − | | + | |
| − | '''July/19/2016'''
| + | |
| − | | + | |
| − | :For item or part replacements that we directly request from suppliers or purchasers, please ask for '''tracking number, courier company name, and ETA''' and put them in the backend. | + | |
| − | | + | |
| − | '''July/19/2016'''
| + | |
| − | | + | |
| − | :For ON HOLD orders due to Credit Card verification, if you put a note in the backend, please '''finish the system event''' and change the order status to '''Processing'''.
| + | |
| − | | + | |
| − | '''July 15, 2016'''
| + | |
| − | | + | |
| − | :'''FASTWAY COURIERS UPDATE'''
| + | |
| − | | + | |
| − | :For items returned to our warehouse due to address is out of area and onforwarding fee will apply, please ask Stephen to resend item via Australia Post.
| + | |
| − | | + | |
| − | '''July/12/2016'''
| + | |
| − | | + | |
| − | :For SKU: 67469, if the customer receives this item with European plug (with photo), please immediately ask the buyer to return the item for replacement or refund. This is a serious mistake by the supplier and selling an item without an AU plug in Australia is illegal.
| + | |
| − | | + | |
| − | '''June,28,2016'''
| + | |
| − | | + | |
| − | :TIG (TOLL IPEC UPDATE)
| + | |
| − | | + | |
| − | :1300 844 373 is for IPEC. It's a good number for our customers to call if the freight has been carded and they want to arrange redelivery, otherwise they are generally better off calling TIG on 03 9809 7465
| + | |
| − | | + | |
| − | '''June,28,2016'''
| + | |
| − |
| + | |
| − | :H1109A, H1209A
| + | |
| − | | + | |
| − | :Please note that we do NOT send the following SKU (H1109A, H1209A) to NSW, these products are restricted to sell to NSW
| + | |
| − | | + | |
| − | '''June,27,2016'''
| + | |
| − | | + | |
| − | :INFORMATION ABOUT DROP SHIPPING ITEMS
| + | |
| − | | + | |
| − | :For DROP SHIP ITEMS, please advise customer to wait for 2-3 working days for the tracking after you see ( label printed) on our back end.
| + | |
| − | | + | |
| − | '''June/24/2016'''<br/>
| + | |
| − | :All refunds should be logged in RMAgent except for Crazypoints refund.
| + | |
| − | | + | |
| − | '''June/24/2016'''<br/>
| + | |
| − | :*Change of mind procedure for AU items/Vincentfang's items: | + | |
| − | | + | |
| − | :If item is from AU warehouse(Springvale VIC), please follow standard procedure except for:
| + | |
| − | | + | |
| − | :-Supplier: Mills International Trading<br/>
| + | |
| − | :-Supplier: Silver Eagle<br/>
| + | |
| − | | + | |
| − | ::NOTE: Please make sure item is in a good resellable condition before accepting the return.
| + | |
| − | | + | |
| − | How to check supplier:
| + | |
| − |
| + | |
| − | :Below product SKU in CrazySales backend, click "Product info"
| + | |
| − | | + | |
| − | | + | |
| − | '''June/23/2016'''<br/>
| + | |
| − | :How to check which courier will be used to deliver an item:
| + | |
| − | | + | |
| − | :1. Ask customer to provide postcode<br/>
| + | |
| − | :2. Visit item's listing page at http://www.crazysales.com.au/<br/>
| + | |
| − | :. Enter postcode in "Your Postcode" box then click "OK"<br/>
| + | |
| − | :4. Check "Shipping Carrier"
| + | |
| − | | + | |
| − | :NOTE: Shipping carrier varies depending on the location/postcode<br/>
| + | |
| − |
| + | |
| − | '''June/06/2016'''<br/>
| + | |
| − | | + | |
| − | :New password to AusPost POD<br/>
| + | |
| − | :CRAZY30
| + | |
| − | | + | |
| − | -------------------------
| + | |
| − | | + | |
| − | '''May/25/2016'''
| + | |
| − | | + | |
| − | '''NEW MANUAL FOR THE ITEM FEK-996 (Large Motorcycle Top Box)'''
| + | |
| − | | + | |
| − | https://drive.google.com/file/d/0B2zSZOvyfymJMG9wU2NWVFZqQ1k/view?usp=sharing | + | |
| − | | + | |
| − | -----------------
| + | |
| − | | + | |
| − | '''24/05/2016'''
| + | |
| − | | + | |
| − | '''Update for item FEK-996'''
| + | |
| − | | + | |
| − | Customers from both NZ and AU said missing fixing bars, actually, there is no fixing bar, (old user manual), so we need to explain the item doesn't have fixing bars.
| + | |
| − | | + | |
| − | [[File:wer.png]]
| + | |
| − | | + | |
| − | NOTE:
| + | |
| − | ABOVE Picture is the new one and the BELOW Picture is the old one
| + | |
| − | | + | |
| − | Above is the updated version , the below one is old version. Part marked are both called fixing bars, but different.
| + | |
| − | | + | |
| − | ---------------
| + | |
| − | | + | |
| − | '''5/11/2016'''<br/>
| + | |
| − | | + | |
| − | -Hi Team. More info about Fastway Courier<br/>
| + | |
| − | | + | |
| − | 1. tracking website and POD available at fastway.com.au <br/>
| + | |
| − | 2. contact # 03-9320-8100<br/>
| + | |
| − | 3. do not deliver po box/parcel locker<br/>
| + | |
| − | 4. they leave a calling card if no one rcvd the item and do re-delivery, but 2nd re-delivery has a charge <br/>
| + | |
| − | 5. allow cx to leave ATL note <br/>
| + | |
| − | 6. advise customer to use this link >> https://callingcard.parcelconnect.com.au/CallingCard/Parcel if want to change delivery address<br/>
| + | |
| − | | + | |
| − | -For gun safes keys issues, please check link below before contacting purchaser or warehouse team.
| + | |
| − | | + | |
| − | https://drive.google.com/file/d/0B3x325-K8vISQ1U3cTFXQUhOb1U/view?usp=sharing <br/> | + | |
| − | | + | |
| − | -----------------
| + | |
| − | | + | |
| − | ==Purchasing Restructure==
| + | |
| − | | + | |
| − | Please Note that these are Team Leaders
| + | |
| − | | + | |
| − | * SPORTS / OUTDOOR - SUGAR/JENNY YE
| + | |
| − | * PET / TOOLS - SALLY
| + | |
| − | * FURNITURE - TRACY
| + | |
| − | * APPLIANCE / TOYS - KAREN
| + | |
| − | * KITCHEN / MUSIC/ BEDDING - LINDA
| + | |
| − | | + | |
| − | 12/15/2015:
| + | |
| − | For any BPAY Related case with Fraudulent account, please contact Annie XU for resolution. - Edmund <br/>
| + | |
| − | | + | |
| − | 10/15
| + | |
| − | * This is regarding the Global Outlet items (HQB) . Please be informed that Charles informed us that UBI now can accepts PO BOX address, but if the
| + | |
| − | courier is TOLL, still PO BOX address is not allowed. -Nikkie <br />
| + | |
| − | 10/23<br/>
| + | |
| − | * For the 30-day money back guarantee(NZ), even if the product is under free shipping promotion, the postage will not be deducted to the refund. We will still process full item price refund. -John<br/>
| + | |
| − | 10/23<br/> '''Crazysales/ eBay'''
| + | |
| − | * TIG shipping delay please notify our customer due to Christmas is fast approaching. Should advise customer to call back TIG at (03) 9809 7465 and track and trace http://www.trackmyparcel.com.au/?b2c - Jen<br/>
| + | |
| − | 11/6 <br/>
| + | |
| − | * Team, Please merge the tickets of multiple tickets to one ticket to prevent multiple surveys and confusion on the case, Please see below for steps
| + | |
| − | [[Merging Tickets]]<br/>
| + | |
| − | 11/20 <br/>
| + | |
| − | * For Waving & Singing Santa (SKU:HYX1472005,HYX1572004,HYX1472004)<br/>
| + | |
| − | 1. Make sure cable is properly plugged into the DC 5V slot, and on/off switch is turned on.<br/>
| + | |
| − | 2. Sensor can only detect object moving right in front it within 1m range.<br/>
| + | |
| − | 3. Some models will have slower reaction and move a few seconds after sensor is triggered.<br/>
| + | |
| − | [[File:1.png]]<br/><br/>
| + | |
| − | [[File:2.png]]<br/>
| + | |
| − | Please refer to the following photos and pass on the instruction to customers for any upcoming cases before returning the item. Thank you.<br/><br/>
| + | |
| − | 12/9
| + | |
| − | * For customers requesting manual for SKU YWJD-502, please provide manual for similar item provided by purchaser as we do not have manual for this item. <br/>
| + | |
| − | [[File:b.png]]<br/><br/>
| + | |
| − | [[File:c.png]]<br/><br/>
| + | |
| − | [[File:d.png]]<br/>
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| − | 12/21
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| − | * For item inquiries, please contact purchasing agent from "review product" directly.<br/><br/>
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| − | [[File:updates.JPG]]<br/>
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| − | 28/03
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| − | * ''''SKU: SF50E, SME-11N，T375E，SME-34''''
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| − | Regarding the safety box，if cx cannot open the box，we can send the blue master keys to cx first，as master keys can open the box _@BellaChen
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| − | | + | |
| − | 27/04<br/>
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| − | OZAUCTION<br/>
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| − | Once you advise customer to return item for refund, please cancel the order here >http://res.ebay.com.au/ws/eBayISAPI.dll?CreateDispute&DisputeReason=2&guest=1 <br/>
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| − | 27/04<br/>
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| − | If a new ticket comes after we replied to a message, please do not merge to old ticket to avoid confusion.<br/><br/>
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