Difference between revisions of "HOW TO PROCESS AN RA resend order"
From crazysales
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* There is no option to select '''Processing''' to change the order status:<br/> | * There is no option to select '''Processing''' to change the order status:<br/> | ||
[[File:RA02.png]] | [[File:RA02.png]] | ||
| − | * The postage fee must be fixed first in order for the resend order to become processing:<br/> | + | * The postage fee must be fixed/paid first in order for the resend order to become processing:<br/> |
[[File:RA03.png]]<br/> | [[File:RA03.png]]<br/> | ||
Revision as of 15:28, 9 May 2017
- After creating an RA resend order in RMAgent, the order status remains Pending:
- There is no option to select Processing to change the order status:
- The postage fee must be fixed/paid first in order for the resend order to become processing:
A. If buyer does not need to pay for postage fee:
1. To fix the postage fee, mark Fixed and change the postage fee to 0:
2. Provide the Reason and click on Update item information:
3. The resend order will automatically change the status into Processing.
B. If buyer pays for postage fee:
1. Add Manual Payment. Input the Transaction ID at the Transaction Reference' box and click Add Payment.
2. The resend order will automatically change the status into Processing.
