Difference between revisions of "Resend order"
From crazysales
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1. Open RMAgent<br/> | 1. Open RMAgent<br/> | ||
2. Click "Add New Case"<br/> | 2. Click "Add New Case"<br/> | ||
| + | [[File:Iosudfhgsjdf.png]] | ||
3. Choose "Request" from "Case Type" drop down list<br/> | 3. Choose "Request" from "Case Type" drop down list<br/> | ||
4. Input the order ID<br/> | 4. Input the order ID<br/> | ||
Revision as of 09:38, 27 April 2017
1. Open RMAgent
2. Click "Add New Case"
3. Choose "Request" from "Case Type" drop down list
4. Input the order ID
5. Click "Fill Data"
6. Choose the reason from the "Reason" drop down list
7. Choose "Resend" from the "Follow up" drop down list
8. Click "Save"
9. Click "OK"
10. Click "Resend Product" from the new drop down list
11. Input the quantity that needs to resend
12. Click "Resend Order"
13. Click "Confirm" or "OK"
14. Wait for the new order ID then click "OK"
15. Search and process the new order/resend order at the backend
- Refer to HOW TO PROCESS AN RA resend order
