Difference between revisions of "After-sales"
| Line 7: | Line 7: | ||
[[7. Delivery (Toll IPEC)]]<br/> | [[7. Delivery (Toll IPEC)]]<br/> | ||
[[8. Delivery (regular mail)]]<br/> | [[8. Delivery (regular mail)]]<br/> | ||
| − | [[9. Change address after order sent<br/> | + | [[9. Change address after order sent]]<br/> |
[[10. Delivery (UBI)]]<br/> | [[10. Delivery (UBI)]]<br/> | ||
[[11. Refund PayPal]]<br/> | [[11. Refund PayPal]]<br/> | ||
Revision as of 17:14, 20 February 2017
1. Change items / Cancel order after payment confirmed
2. Multiple orders with same item
3. How to pay
4. PayPal payment to wrong account
5. Delivery (Australia Post)
6. Lost (eBay Oz-auction/Crazysales)
7. Delivery (Toll IPEC)
8. Delivery (regular mail)
9. Change address after order sent
10. Delivery (UBI)
11. Refund PayPal
12. Refund via BPAY
13. Refund without sending the faulty item back --crazypoints
14. Refund without sending the faulty item back money back
15. Not affect main function, offer compensation
16. Ask for more details
17. Pictures & part’s number
18. Why need photos/videos
19. Package damage
20. Wrong item sent
21. Parcel point return
22. TIG returns (for replacement)
23. TIG returns for refund
24A. 30 day change of mind policy -Crazysales
24B. Change of mind -eBay
24C. EXEMPTIONS: Out of the normal cases, needs CS Manager Approval first.
25. Quotation for repair
26. Defective / Damaged / Faulty items
27. Part replacement
28. Authority to Leave (ATL) note
29. Feedback (Resolved Issue)
30. Awaiting collection
31. Delivery via FastWay
32. Upsell template for OZ Auction
33. DIRECT FREIGHT tracking
34. ALLIED EXPRESS tracking
35. HUNTER EXPRESS tracking
36. Unit replacement
37. No reply (Awaiting reply tickets)
38. Redirection (Fastway)
