Difference between revisions of "3 Sending an email"
From crazysales
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| − | 1. For Crazysales: | + | <span style="background:skyblue">1. For Crazysales: |
::A. Create new ticket by choosing '''AU-Crazysales''' = '''Orders''' | ::A. Create new ticket by choosing '''AU-Crazysales''' = '''Orders''' | ||
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| − | 2. For eBay: | + | <span style="background:skyblue">2. For eBay: |
::A. Get the eBay '''User ID''' of customer. | ::A. Get the eBay '''User ID''' of customer. | ||
Revision as of 10:07, 7 September 2016
1. For Crazysales:
- A. Create new ticket by choosing AU-Crazysales = Orders
- B. Create an email subject
- C. Use this template: On Hold orders
- D. Send the email as Unassigned (Owner), Orders (Type) and Awaiting reply (Status).
2. For eBay:
- A. Get the eBay User ID of customer.
- B. Find order records in eBay Backend
- C. Choose Contact buyer from the Actions drop down.
- D. Use this template: On Hold orders
