Difference between revisions of "TEAM DAILY UPDATES"

Revision as of 12:39, 24 June 2016

June/24/2016

• Change of mind procedure for AU items/Vincentfang's items:

If item is from AU warehouse(Springvale VIC), please follow standard procedure except for:

-Supplier: Mills International Trading
-Supplier: Silver Eagle

NOTE: Please make sure item is in a good resellable condition.

How to check supplier:

-Below product SKU in CrazySales backend, click "Product info"

June/23/2016
How to check which courier will be used to deliver an item:

1. Ask customer to provide postcode
2. Visit item's listing page at http://www.crazysales.com.au/
3. Enter postcode in "Your Postcode" box then click "OK"
4. Check "Shipping Carrier"

NOTE: Shipping carrier varies depending on the location/postcode

June/06/2016

New password to AusPost POD: CRAZY30

May/25/2016

NEW MANUAL FOR THE ITEM FEK-996 (Large Motorcycle Top Box)

https://drive.google.com/file/d/0B2zSZOvyfymJMG9wU2NWVFZqQ1k/view?usp=sharing

24/05/2016

Update for item FEK-996

Customers from both NZ and AU said missing fixing bars, actually, there is no fixing bar, (old user manual), so we need to explain the item doesn't have fixing bars.

NOTE: ABOVE Picture is the new one and the BELOW Picture is the old one

Above is the updated version , the below one is old version. Part marked are both called fixing bars, but different.

5/11/2016

-Hi Team. More info about Fastway Courier

1. tracking website and POD available at fastway.com.au
2. contact # 03-9320-8100
3. do not deliver po box/parcel locker
4. they leave a calling card if no one rcvd the item and do re-delivery, but 2nd re-delivery has a charge
5. allow cx to leave ATL note
6. advise customer to use this link >> https://callingcard.parcelconnect.com.au/CallingCard/Parcel if want to change delivery address

-For gun safes keys issues, please check link below before contacting purchaser or warehouse team.

https://drive.google.com/file/d/0B3x325-K8vISQ1U3cTFXQUhOb1U/view?usp=sharing

Purchasing Restructure

Please Note that these are Team Leaders

• SPORTS / OUTDOOR - SUGAR/JENNY YE
• PET / TOOLS - SALLY
• FURNITURE - TRACY
• APPLIANCE / TOYS - KAREN
• KITCHEN / MUSIC/ BEDDING - LINDA

12/15/2015: For any BPAY Related case with Fraudulent account, please contact Annie XU for resolution. - Edmund

10/15

• This is regarding the Global Outlet items (HQB) . Please be informed that Charles informed us that UBI now can accepts PO BOX address, but if the

courier is TOLL, still PO BOX address is not allowed. -Nikkie
10/23

• For the 30-day money back guarantee(NZ), even if the product is under free shipping promotion, the postage will not be deducted to the refund. We will still process full item price refund. -John
  

10/23
Crazysales/ eBay

• TIG shipping delay please notify our customer due to Christmas is fast approaching. Should advise customer to call back TIG at (03) 9809 7465 and track and trace http://www.trackmyparcel.com.au/?b2c - Jen
  

11/6

• Team, Please merge the tickets of multiple tickets to one ticket to prevent multiple surveys and confusion on the case, Please see below for steps

Merging Tickets
11/20

• For Waving & Singing Santa (SKU:HYX1472005,HYX1572004,HYX1472004)
  

1. Make sure cable is properly plugged into the DC 5V slot, and on/off switch is turned on.
2. Sensor can only detect object moving right in front it within 1m range.
3. Some models will have slower reaction and move a few seconds after sensor is triggered.



Please refer to the following photos and pass on the instruction to customers for any upcoming cases before returning the item. Thank you.

12/9

• For customers requesting manual for SKU YWJD-502, please provide manual for similar item provided by purchaser as we do not have manual for this item.
  

12/21

• For item inquiries, please contact purchasing agent from "review product" directly.
  
  

28/03

• 'SKU: SF50E, SME-11N，T375E，SME-34'

Regarding the safety box，if cx cannot open the box，we can send the blue master keys to cx first，as master keys can open the box _@BellaChen

27/04
OZAUCTION
Once you advise customer to return item for refund, please cancel the order here >http://res.ebay.com.au/ws/eBayISAPI.dll?CreateDispute&DisputeReason=2&guest=1
27/04
If a new ticket comes after we replied to a message, please do not merge to old ticket to avoid confusion.