Difference between revisions of "(eBay) order cancellation to get FVF"

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Revision as of 18:10, 20 April 2016

Cancel the order in eBay backend.

         If no "Cancel Order" option, cancel the order here >> http://res.ebay.com.au/ws/eBayISAPI.dll?CreateDispute&DisputeReason=2&guest=1

If customer disagrees to cancel the order

         Record the details here >> https://docs.google.com/spreadsheets/d/11EL6N6Xp_jO15lVRYpYeWgODos1c3DxBXzens2CZ_8Y/edit#gid=2008184689

For cases that customer does not respond to the request within 7 days, we can still cancel order on our end and get the FVF through resolution center >> http://res.ebay.com.au/ws/eBayISAPI.dll?ResolutionCenter&p=Last30Days&cf=17

Step 1: Click this >>

This will appear >>

Step 2: Click "Take Action"

Step 3: Click "Continue" and choose "I want to end communication with the buyer."

Step 4: Click "Close case"

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