Difference between revisions of "Without photo"
| Line 1: | Line 1: | ||
| + | '''*CANNOT REPLACE PARTS'''<br/><br/> | ||
'''1. Item is less than or equal to $30''' <br/> | '''1. Item is less than or equal to $30''' <br/> | ||
Ask customer if it does affect main function or judge from customer's email > offer partial refund or full refund > do not send replacement | Ask customer if it does affect main function or judge from customer's email > offer partial refund or full refund > do not send replacement | ||
| Line 13: | Line 14: | ||
NOTE:<br/> | NOTE:<br/> | ||
| − | Check customer's message and judge if the item is usable. If not, DO NOT OFFER PARTIAL REFUND.<br/> | + | Check customer's message and judge if the item is usable. If not, DO NOT OFFER PARTIAL REFUND.<br/><br/> |
| − | + | '''*CAN REPLACE PARTS'''<br/> | |
| + | 1. Ask customer to specify part needed. <br/> | ||
| + | 2. Add job to RMAgent.<br/> | ||
Latest revision as of 20:41, 4 February 2016
*CANNOT REPLACE PARTS
1. Item is less than or equal to $30
Ask customer if it does affect main function or judge from customer's email > offer partial refund or full refund > do not send replacement
2. Item is greater than $30 but is less than $61
Ask customer if it does affect main function or judge from customer's email > offer compensation > if customer refused to take the offer > send back for refund - do not send replacement
3. Item is greater than $60 but not wood product
Ask customer if it does affect main function or judge from customer's email > offer partial refund > if customer refused to take the offer > send back for refund - do not send replacement
OR
Check if customer can get the item checked locally and get repair quotation - if the price is reasonable, shoulder repair cost.
NOTE:
Check customer's message and judge if the item is usable. If not, DO NOT OFFER PARTIAL REFUND.
*CAN REPLACE PARTS
1. Ask customer to specify part needed.
2. Add job to RMAgent.
