Difference between revisions of "With photo"
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If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.<br/> | If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.<br/> | ||
'''3. Item is greater than $60 but not wood product'''<br/> | '''3. Item is greater than $60 but not wood product'''<br/> | ||
| − | If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > provide return details then offer refund or replacement. | + | If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > provide return details then offer refund or replacement.<br/> |
| + | |||
| + | OR<br/><br/> | ||
| + | |||
| + | Check if customer can get the item checked locally and get repair quotation - if the price is reasonable, shoulder repair cost.<br/><br/> | ||
| + | |||
| + | NOTE: Check customer's message and judge if the item is usable. If not, DO NOT OFFER PARTIAL REFUND. | ||
Revision as of 20:31, 4 February 2016
1. Item is less than or equal to $30
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.
2. Item is greater than $30 but is less than $61
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > process refund or send replacement depending on the availability of the item.
3. Item is greater than $60 but not wood product
If the item is usable or has minor damage, offer compensation > if customer refused to take the offer > provide return details then offer refund or replacement.
OR
Check if customer can get the item checked locally and get repair quotation - if the price is reasonable, shoulder repair cost.
NOTE: Check customer's message and judge if the item is usable. If not, DO NOT OFFER PARTIAL REFUND.
