Difference between revisions of "TEAM DAILY UPDATES"
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| − | Please refer to the following photos and pass on the instruction to customers for any upcoming cases before returning the item. Thank you. | + | Please refer to the following photos and pass on the instruction to customers for any upcoming cases before returning the item. Thank you.<br/><br/> |
| + | 12/9 | ||
| + | * For customers requesting manual for SKU YWJD-502, please provide manual for similar item provided by purchaser as we do not have manual for this item. Please check manual below:<br/> | ||
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Revision as of 12:33, 9 December 2015
10/2
- As per Chara, the free gift promotion was already stopped. Please tell customers that we offer while supply lasts. - Edmund
10/13
- For questions regarding Sugar's items, contact Sugar or Jenny Ye. - Willy
10/14
- For every refund processed via eBay backend, still add a refund request in our backend, and notify Eva through RTX to avoid confusion. -John
10/15
- This is regarding the Global Outlet items (HQB) . Please be informed that Charles informed us that UBI now can accepts PO BOX address, but if the
courier is TOLL, still PO BOX address is not allowed. -Nikkie
10/23
- For the 30-day money back guarantee(NZ), even if the product is under free shipping promotion, the postage will not be deducted to the refund. We will still process full item price refund. -John
10/23
Crazysales/ eBay
- TIG shipping delay please notify our customer due to Christmas is fast approaching. Should advise customer to call back TIG at (03) 9809 7465 and track and trace http://www.trackmyparcel.com.au/?b2c - Jen
11/6
- Team, Please merge the tickets of multiple tickets to one ticket to prevent multiple surveys and confusion on the case, Please see below for steps
Merging Tickets
11/20
- For Waving & Singing Santa (SKU:HYX1472005,HYX1572004,HYX1472004)
1. Make sure cable is properly plugged into the DC 5V slot, and on/off switch is turned on.
2. Sensor can only detect object moving right in front it within 1m range.
3. Some models will have slower reaction and move a few seconds after sensor is triggered.
Please refer to the following photos and pass on the instruction to customers for any upcoming cases before returning the item. Thank you.
12/9
- For customers requesting manual for SKU YWJD-502, please provide manual for similar item provided by purchaser as we do not have manual for this item. Please check manual below:
