Difference between revisions of "TEAM DAILY UPDATES"
From crazysales
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* For the 30-day money back guarantee(NZ), even if the product is under free shipping promotion, the postage will not be deducted to the refund. We will still process full item price refund. -John<br/> | * For the 30-day money back guarantee(NZ), even if the product is under free shipping promotion, the postage will not be deducted to the refund. We will still process full item price refund. -John<br/> | ||
10/23<br/> '''Crazysales/ eBay''' | 10/23<br/> '''Crazysales/ eBay''' | ||
| − | * TIG shipping delay please notify our customer due to Christmas is fast approaching. Should advise customer to call back TIG at | + | * TIG shipping delay please notify our customer due to Christmas is fast approaching. Should advise customer to call back TIG at (03) 9809 7465 and track and trace http://www.trackmyparcel.com.au/?b2c - Jen<br/> |
11/6 <br/> | 11/6 <br/> | ||
* Team, Please merge the tickets of multiple tickets to one ticket to prevent multiple surveys and confusion on the case, Please see below for steps | * Team, Please merge the tickets of multiple tickets to one ticket to prevent multiple surveys and confusion on the case, Please see below for steps | ||
[[Merging Tickets]] | [[Merging Tickets]] | ||
Revision as of 11:40, 9 November 2015
10/2
- As per Chara, the free gift promotion was already stopped. Please tell customers that we offer while supply lasts. - Edmund
10/13
- For questions regarding Sugar's items, contact Sugar or Jenny Ye. - Willy
10/14
- For every refund processed via eBay backend, still add a refund request in our backend, and notify Eva through RTX to avoid confusion. -John
10/15
- This is regarding the Global Outlet items (HQB) . Please be informed that Charles informed us that UBI now can accepts PO BOX address, but if the
courier is TOLL, still PO BOX address is not allowed. -Nikkie
10/23
- For the 30-day money back guarantee(NZ), even if the product is under free shipping promotion, the postage will not be deducted to the refund. We will still process full item price refund. -John
10/23
Crazysales/ eBay
- TIG shipping delay please notify our customer due to Christmas is fast approaching. Should advise customer to call back TIG at (03) 9809 7465 and track and trace http://www.trackmyparcel.com.au/?b2c - Jen
11/6
- Team, Please merge the tickets of multiple tickets to one ticket to prevent multiple surveys and confusion on the case, Please see below for steps
