Difference between revisions of "Merging Tickets"
From crazysales
(Created page with "---- This Article is for Merging multiple tickets to one if the issue is related to the other tickets. ---- 1. Check the History of the Ticket File:Merge-001.jpg|Multipl...") |
(No difference)
|
Latest revision as of 17:36, 6 November 2015
This Article is for Merging multiple tickets to one if the issue is related to the other tickets.
1. Check the History of the Ticket
2. Open the Tickets to see if the Tickets are indeed relating to 1 case 3. Click Edit
4. Copy and Paste the Ticket ID of the Ticket you want to merge to
5. Merge Successful and you will see a decrease on the history page
