Difference between revisions of "Sending Outbound Message in Temu"
From crazysales
(Created page with "*To send an outbound message via Temu, first you have to copy the '''Temu Order ID''' which starts with 'PO' from the CS Backend. :File:Temuoutboundmessage1.png<b...") |
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*To send an outbound message via Temu, first you have to copy the '''Temu Order ID''' which starts with 'PO' from the CS Backend. | *To send an outbound message via Temu, first you have to copy the '''Temu Order ID''' which starts with 'PO' from the CS Backend. | ||
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:[[File:Temuoutboundmessage1.png|1000px|]]<br> | :[[File:Temuoutboundmessage1.png|1000px|]]<br> | ||
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*Then go to Seller Center page in Temu, click '''Orders''', select '''Manage Orders''' and search for the order using the Temu Order ID. | *Then go to Seller Center page in Temu, click '''Orders''', select '''Manage Orders''' and search for the order using the Temu Order ID. | ||
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:[[File:Temuoutboundmessage2.png|1000px|]]<br> | :[[File:Temuoutboundmessage2.png|1000px|]]<br> | ||
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*On the search result, ensure the filter for Order status is set to '''All'''. When the order is displayed, simply click on the message icon next to the '''Buyer name''': | *On the search result, ensure the filter for Order status is set to '''All'''. When the order is displayed, simply click on the message icon next to the '''Buyer name''': | ||
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:[[File:Temuoutboundmessage3.png|1000px|]]<br> | :[[File:Temuoutboundmessage3.png|1000px|]]<br> | ||
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*You will be redirected to the '''Contact Buyer''' page. Select the '''Reason for contact'''. | *You will be redirected to the '''Contact Buyer''' page. Select the '''Reason for contact'''. | ||
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:[[File:Temuoutboundmessage4.png|1000px|]]<br> | :[[File:Temuoutboundmessage4.png|1000px|]]<br> | ||
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*Enter your message in '''500 characters''' or less and click on '''Preview''' when done. | *Enter your message in '''500 characters''' or less and click on '''Preview''' when done. | ||
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:[[File:Temuoutboundmessage5.png|1000px|]]<br> | :[[File:Temuoutboundmessage5.png|1000px|]]<br> | ||
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*Review your message and click '''OK''' to send. | *Review your message and click '''OK''' to send. | ||
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:[[File:Temuoutboundmessage6.png|1000px|]]<br> | :[[File:Temuoutboundmessage6.png|1000px|]]<br> | ||
Latest revision as of 09:50, 12 September 2025
- To send an outbound message via Temu, first you have to copy the Temu Order ID which starts with 'PO' from the CS Backend.
- Then go to Seller Center page in Temu, click Orders, select Manage Orders and search for the order using the Temu Order ID.
- On the search result, ensure the filter for Order status is set to All. When the order is displayed, simply click on the message icon next to the Buyer name:
- You will be redirected to the Contact Buyer page. Select the Reason for contact.
- Enter your message in 500 characters or less and click on Preview when done.
- Review your message and click OK to send.
