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| | + | To maintain the highest safety standards for both our customers and staff, we have permanently discontinued all customer pickups and drop-offs at our warehouse facility. This decision was made due to constant heavy vehicle activity in our operational area, which creates potential safety risks.<br> |
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| − | *'''<span style="color:#0000CD">Collection (Old WH)'''
| + | Here's what you need to know:<br> |
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| − | Thank you for completing your payment. As discussed, you can come and collect your order at our warehouse. The address is (Zeaway Limited) 22 Toiawaka Road, Drury 2579. You can come from 12:00 PM - 3:30 PM, Mondays - Fridays (not including public holidays) and look for our retail manager "Jin". Please provide your reference number Pxxxxxxx so they could find your records easily and assist you without any issues.
| + | :*'''Returns:''' Please follow the standard return procedures provided by our customer service team.<br> |
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| − | In addition, please be reminded that our warehouse is a hazard zone so you can only drive through the canopy and park the car in front of the pickup or return office. You do not need to walk through the canopy to pickup the item. Please refer to the link for the photo of our warehouse's location https://drive.google.com/file/d/1McrvGwAyMlOrEYs-DzPVH_ufx_ZvNxlO/view?usp=sharing
| + | :*'''Delivery Times:'''<br> |
| | + | ::*Local warehouse items: 2-8 business days<br> |
| | + | ::*Overseas warehouse items: 7-15 business days<br> |
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| | + | We appreciate your understanding as we implement these changes to ensure everyone's safety while maintaining efficient service.<br> |
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| − | *'''<span style="color:#0000CD">Return (Old WH)'''
| + | For any questions or assistance, please don't hesitate to contact us back.<br> |
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| − | As discussed, you can come and return your item at our warehouse. The address is (Zeaway Limited) 22 Toiawaka Road, Drury 2579. You can come from 12:00 PM - 3:30 PM, Mondays - Fridays (not including public holidays) and look for our retail manager "Jin". Please provide your reference number Pxxxxxxx so they could find your records easily and assist you without any issues.
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| − | In addition, please be reminded that our warehouse is a hazard zone so you can only drive through the canopy and park the car in front of the pickup or return office. You do not need to walk through the canopy to return the item. Please refer to the link for the photo of our warehouse's location https://drive.google.com/file/d/1McrvGwAyMlOrEYs-DzPVH_ufx_ZvNxlO/view?usp=sharing
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| − | Please be reminded that your refund or replacement will be processed within 1-2 business days.
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| − | *'''<span style="color:#0000CD">Collection (Newasian WH)'''
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| − | Thank you for completing your payment. As discussed, you can come and collect your order at our warehouse. The address is (Zeaway Limited) 28B Bell Avenue Mount Wellington, Auckland 1060. You can come from 12:00 PM - 3:30 PM, Mondays - Fridays (not including public holidays) and look for our retail manager "Leah". Please provide your reference number Pxxxxxxx so they could find your records easily and assist you without any issues.
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| − | In addition, please be reminded that our warehouse is a hazard zone so you can only drive through the canopy and park the car in front of the pickup or return office. You do not need to walk through the canopy to pickup the item. Please refer to the link for the photo of our warehouse's location https://drive.google.com/file/d/1McrvGwAyMlOrEYs-DzPVH_ufx_ZvNxlO/view?usp=sharing
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| − | | + | |
| − | | + | |
| − | *'''<span style="color:#0000CD">Return (Newasian WH)'''
| + | |
| − | | + | |
| − | As discussed, you can come and return your item at our warehouse. The address is (Zeaway Limited) 28B Bell Avenue Mount Wellington, Auckland 1060. You can come from 12:00 PM - 3:30 PM, Mondays - Fridays (not including public holidays) and look for our retail manager "Leah". Please provide your reference number Pxxxxxxx so they could find your records easily and assist you without any issues.
| + | |
| − | | + | |
| − | In addition, please be reminded that our warehouse is a hazard zone so you can only drive through the canopy and park the car in front of the pickup or return office. You do not need to walk through the canopy to return the item. Please refer to the link for the photo of our warehouse's location https://drive.google.com/file/d/1McrvGwAyMlOrEYs-DzPVH_ufx_ZvNxlO/view?usp=sharing
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| − | Please be reminded that your refund or replacement will be processed within 1-2 business days.
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To maintain the highest safety standards for both our customers and staff, we have permanently discontinued all customer pickups and drop-offs at our warehouse facility. This decision was made due to constant heavy vehicle activity in our operational area, which creates potential safety risks.
We appreciate your understanding as we implement these changes to ensure everyone's safety while maintaining efficient service.
For any questions or assistance, please don't hesitate to contact us back.
