Difference between revisions of "Accepting Cancellation Request from Harvey Norman"
From crazysales
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2. If there is a pending '''Cancellation Request''', it must appear on the order.<br> | 2. If there is a pending '''Cancellation Request''', it must appear on the order.<br> | ||
| − | [[File:HNsearch1.png| | + | [[File:HNsearch1.png|1000px|]] |
3. Click on '''ACCEPT CANCELLATION''' and the order will be cancelled.<br> | 3. Click on '''ACCEPT CANCELLATION''' and the order will be cancelled.<br> | ||
| − | [[File:HNcancel1.png| | + | [[File:HNcancel1.png|1000px|]] |
4. After accepting the cancellation, '''Cancellation Acknowledged''' would appear on the order.<br> | 4. After accepting the cancellation, '''Cancellation Acknowledged''' would appear on the order.<br> | ||
| − | [[File:HNcancel2.png| | + | [[File:HNcancel2.png|1000px|]] |
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| + | '''NOTE:''' For this case, there is no need to send a credit note. | ||
Revision as of 16:38, 27 February 2025
1. Open The Edge and check Notifications or search for the order itself.
2. If there is a pending Cancellation Request, it must appear on the order.
3. Click on ACCEPT CANCELLATION and the order will be cancelled.
4. After accepting the cancellation, Cancellation Acknowledged would appear on the order.
5. Cancel order in CS Backend and add a refund request. See How to Process Refund for Harvey Norman Order
NOTE: For this case, there is no need to send a credit note.
