Difference between revisions of "Customer asking to change the address (NZ)"
| Line 3: | Line 3: | ||
Good day. We hope all is well. | Good day. We hope all is well. | ||
| − | We | + | We understand that you want to change your delivery address for this order. However, we have confirmed that your order was already dispatched on xxDATExx and via xxCOURIERxx with the tracking number of xxxx to the address below: |
| − | + | xxADDRESSxx | |
| − | Unfortunately, we can no longer change your shipping address | + | Unfortunately, at this stage, we can no longer change your shipping address once an order has been generated. Also, we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process. |
If you do not mind, we highly suggest you please call the courier directly at xxx for you to be able to verify directly your correct shipping address. Many thanks for your kind understanding. | If you do not mind, we highly suggest you please call the courier directly at xxx for you to be able to verify directly your correct shipping address. Many thanks for your kind understanding. | ||
Revision as of 12:00, 13 February 2025
Hi XXXX,
Good day. We hope all is well.
We understand that you want to change your delivery address for this order. However, we have confirmed that your order was already dispatched on xxDATExx and via xxCOURIERxx with the tracking number of xxxx to the address below:
xxADDRESSxx
Unfortunately, at this stage, we can no longer change your shipping address once an order has been generated. Also, we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.
If you do not mind, we highly suggest you please call the courier directly at xxx for you to be able to verify directly your correct shipping address. Many thanks for your kind understanding.
To keep you tracked with your item, please visit xxxx (courier tracking site)
Delivery takes 3-7 working days after dispatch and varies depending on your location that is why we could not guarantee that it will arrive on your expected day. Also, tracking details is will be displayed 1-2 working days online.
Please let us know if you need a hand with anything else and we will get back to you as soon as possible.
Kind Regards,
Customer Service Representative
