Difference between revisions of "Hunter Express Pickup Request"

Revision as of 13:04, 29 November 2023

PROCESS:

• For TIG/ECOM returns (via Hunter Express), the CSPH agent who is handling the case will be the one to request a pick up with ECOM who will arrange it with Hunter Express.

• To request a pick up with ECOM, the template below needs to be emailed through to ECOM custserv@ecomfreight.com.au (please CC escalations@limei-trading.com). Please see the detailed process at How to request pickup with ECOM.

• ECOM staff will then give our customer a call to arrange the collection & will email the paperwork through to them for collection.

• Once confirmed, CSPH agent will receive a reply back on the pickup request that will advise the date that collection has been booked for, along with the paperwork attached for our reference.

• To ensure pickup requests are all handled on a timely manner, CSPH agent should also log the request on the pickup form: https://docs.google.com/forms/d/e/1FAIpQLSfvxTXpSMP9Q93zdVcxaAHtwLuON1saX_BkHiubg8gfMOefyw/viewform

PICKUP TEMPLATE (to be sent to ECOM):

Hi Team,

We would like to request a pickup for the following:


FROM: 

Pickup From: xxxCustomer-Namexxx
Pickup Address:
Pickup Contact: xxxCustomer-Namexxx
Pickup Phone:
Pickup Email:

TO: 

Delivery To: AUSWAY PACIFIC PTY LTD
Account Number: AP5880
Delivery Address: UNIT 2, 5 BREAR STREET, SPRINGVALE, VIC, 3171
Delivery Contact: CHRIS
Delivery Phone: 03 91115708
 

FREIGHT DETAILS: 

Description of Goods: 
Number of Items: 
Item Type: 
Total Weight: kg
Dimensions (LxWxH): cm
Dangerous Goods: NO
Pickup Special Instructions: 


We look forward to hearing from you soon.

Best Regards!

xxxx,
Customer Service Representative

PLEASE NOTE:

• If there are multiple cartons to be returned, we will need the individual Dimensions & Weight for the paperwork to be generated.

FREIGHT DETAILS: 

Description of Goods: 
Number of parcels: 
Item Type: 
Parcel #1 Weight: kg
Parcel #1 Dimensions (LxWxH): cm
Parcel #2 Weight: kg
Parcel #2 Dimensions(LxWxH): cm
Dangerous Goods: NO
Pickup Special Instructions:  

• The goods MUST be packaged by the customer for return.

• Once ECOM replies to our email along with the consignment number, please record it on the backend.

Email Templates (to be sent to buyers):

• Hunter Express returns for replacement

• Hunter Express returns for refund