Difference between revisions of "How to submit refund request(backend)"
From crazysales
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| − | 2. Tick the box for the SKU that needs to be refunded, fill out the '''Refund Qty''', '''Refund Amount''', select '''Reason''', add issue/refund details at '''Remark''', select the '''Refund Account''' and click '''Submit Refund Request'''.<br> | + | 2. Tick the box for the SKU that needs to be refunded, fill out the '''Refund Qty''', '''Refund Amount''', select '''Reason''', add issue/refund details at '''Remark''', select the '''Refund Account''' (SOP: via original mode of payment) and click '''Submit Refund Request'''.<br> |
[[File:AddRefund2-5.png|1000px|]] | [[File:AddRefund2-5.png|1000px|]] | ||
Latest revision as of 12:24, 26 July 2023
Steps for refund:
1. Click Add Refund Request
2. Tick the box for the SKU that needs to be refunded, fill out the Refund Qty, Refund Amount, select Reason, add issue/refund details at Remark, select the Refund Account (SOP: via original mode of payment) and click Submit Refund Request.
WARNING!
- Please ensure that you always double check your entries before you submit your request.
- Only put the exact amount that needs to be refunded.
- Refunds must be requested to be processed only via original mode of payment.
