Difference between revisions of "*NEW UPDATE (Jan-30-2017)"
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[[file:stock.png]]<br/> | [[file:stock.png]]<br/> | ||
| − | If | + | If the '''Instock''' or '''Ebay Listing''' is Zero or Negative, the system will not allow you update the address or process the order or resend an order in the RMA. <br/> |
| − | If you encounter this issue, please contact | + | If you encounter this issue, please contact WAREHOUSE to confirm the '''Real Stock Level'''. <br/> |
| − | Once the stock is updated, you should be able to update the address. | + | You may ask warehouse staff to '''''adjust the stock''''' or '''''release the reserved stock''''' or ask eBay team to '''''transfer eBay stock'''''.<br/> |
| + | Once the stock is updated, you should be able to update the address and/or the order status or create a resend order.<br/> | ||
| + | If the Instock, Reserved and eBay stock are 0, please confirm first with warehouse if the item is really out of stock.<br/> | ||
'''POINT OF CONTACT :''' | '''POINT OF CONTACT :''' | ||
| − | 1. | + | 1. William Wu/Kevin Pang/Kenny Zheng (Warehouse) - If Instock is Zero or Negative<br/> |
| − | 2. Sandy Deng- If eBay Listing is Negative<br/> | + | 2. Sandy Deng (eBay) - If eBay Listing is Zero or Negative<br/> |
| − | 3. | + | 3. Jonas Meng (IT) - If you cannot update the order after fixing the address and stock<br/> |
| + | 4. Jeric/Ferd/Richard - If you need assistance in RMA. | ||
Latest revision as of 13:46, 14 July 2023
If the Instock or Ebay Listing is Zero or Negative, the system will not allow you update the address or process the order or resend an order in the RMA.
If you encounter this issue, please contact WAREHOUSE to confirm the Real Stock Level.
You may ask warehouse staff to adjust the stock or release the reserved stock or ask eBay team to transfer eBay stock.
Once the stock is updated, you should be able to update the address and/or the order status or create a resend order.
If the Instock, Reserved and eBay stock are 0, please confirm first with warehouse if the item is really out of stock.
POINT OF CONTACT :
1. William Wu/Kevin Pang/Kenny Zheng (Warehouse) - If Instock is Zero or Negative
2. Sandy Deng (eBay) - If eBay Listing is Zero or Negative
3. Jonas Meng (IT) - If you cannot update the order after fixing the address and stock
4. Jeric/Ferd/Richard - If you need assistance in RMA.
