Difference between revisions of "REFUNDS"
| Line 6: | Line 6: | ||
[[File:RMA7a.jpg]] | [[File:RMA7a.jpg]] | ||
| + | |||
'''2.''' Enter the '''Order#''' and the customer details will auto-populate. | '''2.''' Enter the '''Order#''' and the customer details will auto-populate. | ||
[[File:Resendnewrma11.png|900px|]] | [[File:Resendnewrma11.png|900px|]] | ||
| + | |||
'''3.''' Click '''ADD TO REQUEST''' next to the SKU to be requested. The product details will appear on the Request Product area.<br> | '''3.''' Click '''ADD TO REQUEST''' next to the SKU to be requested. The product details will appear on the Request Product area.<br> | ||
[[File:Resendnewrma12.png|900px|]] | [[File:Resendnewrma12.png|900px|]] | ||
| + | |||
'''4.''' Fill in the '''Quantity''' of the item to be refunded. '''NO NEED''' to check boxes for ‘spare part’ and ‘kitting’. | '''4.''' Fill in the '''Quantity''' of the item to be refunded. '''NO NEED''' to check boxes for ‘spare part’ and ‘kitting’. | ||
[[File:Resendnewrma13.png|900px|]] | [[File:Resendnewrma13.png|900px|]] | ||
| + | |||
'''5. '''Upload proof/photo (Mandatory, except if no picture is provided by customer). Only jpg/png files with a size less than 2M will be accepted.<br> | '''5. '''Upload proof/photo (Mandatory, except if no picture is provided by customer). Only jpg/png files with a size less than 2M will be accepted.<br> | ||
[[File:Resendnewrma15.png|400px|]] | [[File:Resendnewrma15.png|400px|]] | ||
| + | |||
'''6. '''In the '''Details''' section, state a '''brief issue description''' and the '''refund amount'''. [Example: ‘Mirror arrived broken - Refund $89.95’]<br> | '''6. '''In the '''Details''' section, state a '''brief issue description''' and the '''refund amount'''. [Example: ‘Mirror arrived broken - Refund $89.95’]<br> | ||
[[File:Refundrma11.png|600px|]] | [[File:Refundrma11.png|600px|]] | ||
| + | |||
'''7.''' Select '''REFUND''' and the type of refund either '''‘refund’''' (for full refund), or '''‘compensation’''' or '''‘partial-refund’'''.<br> | '''7.''' Select '''REFUND''' and the type of refund either '''‘refund’''' (for full refund), or '''‘compensation’''' or '''‘partial-refund’'''.<br> | ||
[[File:Refundrma1.png|600px|]] | [[File:Refundrma1.png|600px|]] | ||
| + | |||
'''8.''' Click '''Save''' and your request will be saved in '''PENDING''' status. To discard your request, click '''Back'''.<br> | '''8.''' Click '''Save''' and your request will be saved in '''PENDING''' status. To discard your request, click '''Back'''.<br> | ||
[[File:Resendnewrma18.png|600px|]] | [[File:Resendnewrma18.png|600px|]] | ||
| + | |||
'''9.''' Carefully check and review all the details (i.e refund amount, reason, etc) and change it if there is any error. If all the details are correct, click '''Submit''' and the status of your request will be changed to '''Requested'''. | '''9.''' Carefully check and review all the details (i.e refund amount, reason, etc) and change it if there is any error. If all the details are correct, click '''Submit''' and the status of your request will be changed to '''Requested'''. | ||
[[File:Resendnewrma19.png|600px|]] | [[File:Resendnewrma19.png|600px|]] | ||
| + | |||
'''10.''' Click '''Back''' or leave the page and wait for the '''Approver''' to confirm your request. | '''10.''' Click '''Back''' or leave the page and wait for the '''Approver''' to confirm your request. | ||
[[File:Backwwww.png|250px|]] | [[File:Backwwww.png|250px|]] | ||
Revision as of 12:52, 21 April 2023
B. Refund Log via New RMA Version
1. Click Create Request
2. Enter the Order# and the customer details will auto-populate.
3. Click ADD TO REQUEST next to the SKU to be requested. The product details will appear on the Request Product area.
4. Fill in the Quantity of the item to be refunded. NO NEED to check boxes for ‘spare part’ and ‘kitting’.
5. Upload proof/photo (Mandatory, except if no picture is provided by customer). Only jpg/png files with a size less than 2M will be accepted.
6. In the Details section, state a brief issue description and the refund amount. [Example: ‘Mirror arrived broken - Refund $89.95’]
7. Select REFUND and the type of refund either ‘refund’ (for full refund), or ‘compensation’ or ‘partial-refund’.
8. Click Save and your request will be saved in PENDING status. To discard your request, click Back.
9. Carefully check and review all the details (i.e refund amount, reason, etc) and change it if there is any error. If all the details are correct, click Submit and the status of your request will be changed to Requested.
10. Click Back or leave the page and wait for the Approver to confirm your request.
