Difference between revisions of "RESEND (ITEM or KITTING BOX)"

Revision as of 20:08, 20 April 2023

A. Resending Order, Item or Kitting Parcel

1. Click Create Request

2. Enter the Order# and the customer details will auto-populate.

3. Click ADD TO REQUEST next to the SKU to be requested. The product details will appear on the Request Product area.

4-A. To resend an item, just fill in the resend Quantity.... NO NEED to check boxes for ‘part’ and ‘kitting’.

4-B. To send a kitting parcel, click the drop down button in the SKU box and select the kitting SKU [Example: GH1001-RD(1/2) or GH1001-RD(2/2)].

Fill in the Quantity (note: always 1 unless you need to send 2 or more boxes) and check the ‘kitting’ box.

5. Upload proof/photo (Mandatory, except if no picture is provided by customer). Only jpg/png files with a size less than 2M will be accepted.

6. In the Details section, state the issue and a brief issue description. [Example: ‘DOA - Mirror arrived broken’]

7. Select resend and resend product & kitting product on the resolution section. Select the Issue and set Priority to normal.

8. Click Save and your request will be saved in PENDING status. To discard your request, click Back.

9. Double check all the details carefully and change it if there is any error. If all the details are correct, click Submit and the status of your request will be changed to Requested.

10. Leave the page and wait for the Approver to process your request.