Difference between revisions of "RMAgent (NEW)"
From crazysales
| Line 4: | Line 4: | ||
| − | The new RMA tool can be accessed by anyone who has the '''Management''' tab on their own backend tool<br> | + | *The new RMA tool can be accessed by anyone who has the '''Management''' tab on their own backend tool<br> |
| − | [[File:Example.jpg]] | + | [[File:Example.jpg|300px|]] |
| − | Once accessed, the RMA interface will appear: <br> | + | *Once accessed, the RMA interface will appear: <br> |
| − | [[File:RMA2.jpg]] | + | [[File:RMA2.jpg|1000px|]] |
| − | On the RMA interface, | + | *On the RMA interface, by using the search bar, CSPH can search previously requested cases using an Order ID or filter the cases by type of Action, Resolution, Issue, or Status: <br> |
| − | [[File:RMA3a.jpg]] | + | [[File:RMA3a.jpg|1000px|]] |
Revision as of 18:00, 20 April 2023
CRAZYSALES RMA GUIDE
For Requester (CSR agent handling the customer’s case) and for Approver (Assigned CSPH Staff to Check and Submit the Request)
- The new RMA tool can be accessed by anyone who has the Management tab on their own backend tool
- Once accessed, the RMA interface will appear:
- On the RMA interface, by using the search bar, CSPH can search previously requested cases using an Order ID or filter the cases by type of Action, Resolution, Issue, or Status:
CSPH can sort cases via date:
Please note that dates are arranged in order (previous to latest). Use the 
to check the latest cases. ***
Another filter option is RA Case ID and Order ID
a. RA Case ID – generated once case has been requested
b. Order ID - order ID of the customer
Both information are hyperlinked, hence clicking this will redirect agent to the case submitted (RA Case ID) or the backend information of the customer.
