Difference between revisions of "3 Sending an email"

Latest revision as of 16:08, 16 December 2022

1. For Crazysales:

A. Create new ticket by choosing AU-Crazysales = Orders

B. Create an email subject Order # xxxxxxxx

C. Use this template: On Hold orders

D. Send the email as Unassigned (Owner), Orders (Type) and Awaiting reply / Resolved (Status).

E. Do not forget your ticket notes.

2. For eBay (via Lark GC):

A. Use the following format when sending a request via GC:

STORE:

ORDER#

UserID:

ItemID:

(TR) eBay Order#

Refund Amount:

Refund Qty:

Request: Please cancel, refund and send message below:

B. Use this template: On Hold orders

2. For Other Stores (via Lark GC):

A. Use the following format when sending a request via GC:

STORE:

ORDER#

SKU:

Request:

B. Use this template: On Hold orders

@@ Line 12: / Line 12: @@
-<span style="background:skyblue">'''2. For eBay:'''
+<span style="background:skyblue">'''2. For eBay (via Lark GC):'''
-::A. Get the eBay '''User ID''' of customer.
+::A. Use the following format when sending a request via GC:
-::B. Find order records in [http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?MfcISAPICommand=SalesRecordConsole&currentpage=SCSold&pageNumber=1&urlStack=5508%7CPeriod_Last122Days%7CsearchField_BuyerId%7CpageNumber_1%7Ccurrentpage_SCSold%7CsearchValues_buyerid%7C&searchField=BuyerId&searchValues=buyer_id&StoreCategory=-4&Status=All&Period=Last122Days&searchSubmit=Search&goToPage= eBay Backend]
+::'''STORE:'''
+::'''ORDER# '''
+::'''UserID: '''
+::'''ItemID: '''
+::'''(TR) eBay Order# '''
+::'''Refund Amount: '''
+::'''Refund Qty: '''
+::'''Request:''' Please cancel, refund and send message below:
-::C. Choose '''Contact buyer''' from the Actions drop down.
+::B. Use this template: '''[[On Hold orders]]'''
-::D. Use this template: '''[[On Hold orders]]'''
+<span style="background:skyblue">'''2. For Other Stores (via Lark GC):'''
+::A. Use the following format when sending a request via GC:
+::'''STORE: '''
+::'''ORDER# '''
+::'''SKU: '''
+::'''Request: '''
+::B. Use this template: '''[[On Hold orders]]'''