Difference between revisions of "3 Sending an email"
From crazysales
| Line 5: | Line 5: | ||
::B. Create an email subject '''Order # xxxxxxxx''' | ::B. Create an email subject '''Order # xxxxxxxx''' | ||
| − | ::C. Use this template: [On Hold orders] | + | ::C. Use this template: '''[[On Hold orders]]''' |
::D. Send the email as '''Unassigned''' (Owner), '''Orders''' (Type) and '''Awaiting reply / Resolved''' (Status). | ::D. Send the email as '''Unassigned''' (Owner), '''Orders''' (Type) and '''Awaiting reply / Resolved''' (Status). | ||
| Line 20: | Line 20: | ||
::C. Choose '''Contact buyer''' from the Actions drop down. | ::C. Choose '''Contact buyer''' from the Actions drop down. | ||
| − | ::D. Use this template: [On Hold orders] | + | ::D. Use this template: '''[[On Hold orders]]''' |
Revision as of 15:02, 16 December 2022
1. For Crazysales:
- A. Create new ticket by choosing AU-Crazysales = Orders
- B. Create an email subject Order # xxxxxxxx
- C. Use this template: On Hold orders
- D. Send the email as Unassigned (Owner), Orders (Type) and Awaiting reply / Resolved (Status).
- E. Do not forget your ticket notes.
2. For eBay:
- A. Get the eBay User ID of customer.
- B. Find order records in eBay Backend
- C. Choose Contact buyer from the Actions drop down.
- D. Use this template: On Hold orders
