Difference between revisions of "3 Sending an email"
From crazysales
| Line 5: | Line 5: | ||
::B. Create an email subject | ::B. Create an email subject | ||
| − | ::C. Use this template: [http:// | + | ::C. Use this template: [http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=13._On_Hold_orders On Hold orders] |
::D. Send the email as '''Unassigned''' (Owner), '''Orders''' (Type) and '''Awaiting reply''' (Status). | ::D. Send the email as '''Unassigned''' (Owner), '''Orders''' (Type) and '''Awaiting reply''' (Status). | ||
| Line 18: | Line 18: | ||
::C. Choose '''Contact buyer''' from the Actions drop down. | ::C. Choose '''Contact buyer''' from the Actions drop down. | ||
| − | ::D. Use this template: [http:// | + | ::D. Use this template: [http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=13._On_Hold_orders On Hold orders] |
Revision as of 10:30, 15 December 2022
1. For Crazysales:
- A. Create new ticket by choosing AU-Crazysales = Orders
- B. Create an email subject
- C. Use this template: On Hold orders
- D. Send the email as Unassigned (Owner), Orders (Type) and Awaiting reply (Status).
2. For eBay:
- A. Get the eBay User ID of customer.
- B. Find order records in eBay Backend
- C. Choose Contact buyer from the Actions drop down.
- D. Use this template: On Hold orders
