Difference between revisions of "On Hold orders"
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Hi xxxxxxxx, | Hi xxxxxxxx, | ||
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Good day! Hope this email finds you well. | Good day! Hope this email finds you well. | ||
| − | We are sorry to inform you that we are unable to process the shipment of your order for item | + | We are sorry to inform you that we are unable to process the shipment of your order for item XXXXX due to xxREASONxx. We have been trying to contact you since xxDATExx, unfortunately, we did not get any response from you. We have noticed that your order has been on hold over 14 days now and so to avoid further delays we have canceled your order and we will be refunding your payment of $XXX via your original payment method. Please accept our sincerest apologies for the inconvenience this may have caused. Should you still want the item, please place a new order and please do not forget to provide a complete shipping details including your name and contact number. |
Many thanks for your kind understanding regarding this matter. | Many thanks for your kind understanding regarding this matter. | ||
Revision as of 14:59, 16 December 2022
OVER 14 DAYS - CANCEL ORDER
Hi xxxxxxxx,
Good day! Hope this email finds you well.
We are sorry to inform you that we are unable to process the shipment of your order for item XXXXX due to xxREASONxx. We have been trying to contact you since xxDATExx, unfortunately, we did not get any response from you. We have noticed that your order has been on hold over 14 days now and so to avoid further delays we have canceled your order and we will be refunding your payment of $XXX via your original payment method. Please accept our sincerest apologies for the inconvenience this may have caused. Should you still want the item, please place a new order and please do not forget to provide a complete shipping details including your name and contact number.
Many thanks for your kind understanding regarding this matter.
Should you have any inquiries, please feel free to get back to us.
Best Regards!
Customer Service
