Difference between revisions of "2016 & earlier"

Revision as of 14:14, 25 March 2022

Dec 10, 2016

For TIG status that says "TAILGATE REQUIRED", please tell this to your customer:

"Due to the size of your item, a special delivery vehicle with a tailgate is required (tailgate truck is a truck which has a little elevator at the back that they can load the item onto and can move it up and down without the drivers having to physically lift it). With these deliveries, the trucks have to be booked in advance by the courier once they receive the item and sort it for delivery and they may not be able to have a vehicle available immediately for the delivery."

Dec 7, 2016

For unsubscribed emails, please also inform Chara Xu to unsubscribe the email address after adding it at https://admin.crazysales.com.au/admin.php?dpt=custord&sub=subscribers.

Nov 22, 2016

Ghost Spiel (for Phone Support)

"I'm sorry I am unable to hear you. If you can hear me, please ring us back. Thank you."

Nov 11, 2016

Regarding Vincent Fang or Yin's items:

A. If an order is out of stock but will be restocked after a number of days, ask customer if he is willing to wait.

1.If the buyer agrees to wait, inform Lilian or Annie after putting notes in the backend.

2.If the buyer wants to cancel the order for refund, inform Lilian or Annie.

B. If the order is already cancelled due to item is out of stock but after sometimes was restocked and buyer wants to process the order

again, please inform Lilian or Annie. If the payment is already refunded, please advise customer to place a new order.

Oct 26, 2016

Immediately notify Vincent Fang if any Legal Notice email is received regarding a listing violation such as Intellectual property infringement, Copyright and Trademark Violation, and other issues related. Please see below:

Ticket ID: EYH-862-79680 "URGENT: Intellectual property infringement, misleading and deceptive conduct and passing off [CU-Legal.FID1761121]"

Ticket ID: WYW-270-39468 "Notice of Copyright and Trademark Violation concerning "http://m.crazysales.com.au/online-training-fitness-band-for-body-shaping-top-exercise-straps-117585.html" - Fitness Anywhere LLC (TRX)"

PS: Please do not reply unless you were told to do so. Just do what Vincent tells you to do.

Oct 20, 2016

OZ-AUCTION

How to request total from seller

To add an item to your cart, click the Add to cart button in the listing. Then you can request the shipping amount from us(seller) by placing your pointer over the item and selecting request total from seller.

Oct 19, 2016

eBay emails

No need to quote emails when replying.

Oct 10, 2016

Click and Collect orders

Orders with shipping address starting with CnC are click and collect orders.
The shipping address must include the necessary details such as buyer's name, eCP and correct address on the parcel's label.
Attaching an eCP to a parcel is very helpful when Click & Collect Team are tracking specific transactions if needs arises, if it is removed, the staff will be having trouble scanning the parcel in due to the barcode was unrecognised by the system and the alternative way supposed to be is to input the eCP so that it can be scanned in successfully and the buyer will be able to get a collection code.

September 7, 2016

A new Credit Card payment gateway was updated today called as Adyen.

1. Only Apply to PC end

. Only apply to new customer with orders ≤ $150

3. Has better fraud protection system

Click HERE for refund request steps.

August 04, 2016

Common issue for SKU PMTL520-1 - holes don't line up. Please advise customer first to follow the steps shown in the link below before sending replacement (parts).

https://drive.google.com/drive/u/0/folders/0ByF6iq0GfRycMTZ1bzlkWjE0VGc

August, 03, 2016

REG RE STOCKING FEE (ANNIE ITEMS- CHANGE OF MIND)

Actually, it is a RETURN FEE.We should say that it is a RETURN FEE, not a RE STOCKING FEE.

The customer can look for other couriers and pay for return postage, but we believe this way will cost them more than the restocking fee(return label provided by a supplier);Besides,according to change of mind policy, only item price refund(via crazy points) is provided, right? Thus,no refund for original postage.

August, 01, 2016

SP2-320607 (Solar Power Fountain Outdoor Pond Pool Water Pump ) As per Linda, the correct WATTS of this item is 2W :) July 27 2016

DDSS-01BP user manual

https://drive.google.com/file/d/0B4ANzdf7CQcOZERaMHdFdzdFWVE/view?usp=sharing

July/21/2016

Wendy has enabled postage to NZ function for six (6) smaller items on eBay AU. These items are UFR-609, TK-HPP5050, SBL201, LS003, LF001, HF5-BS. Please don't feel unusual if you receive any inquires from NZ customers.

July/19/2016

For item or part replacements that we directly request from suppliers or purchasers, please ask for tracking number, courier company name, and ETA and put them in the backend.

July/19/2016

For ON HOLD orders due to Credit Card verification, if you put a note in the backend, please finish the system event and change the order status to Processing.

July 15, 2016

FASTWAY COURIERS UPDATE

For items returned to our warehouse due to address is out of area and onforwarding fee will apply, please ask Stephen to resend item via Australia Post.

July/12/2016

For SKU: 67469, if the customer receives this item with European plug (with photo), please immediately ask the buyer to return the item for replacement or refund. This is a serious mistake by the supplier and selling an item without an AU plug in Australia is illegal.

June,28,2016

TIG (TOLL IPEC UPDATE)

1300 844 373 is for IPEC. It's a good number for our customers to call if the freight has been carded and they want to arrange redelivery, otherwise they are generally better off calling TIG on 03 9809 7465

June,28,2016

H1109A, H1209A

Please note that we do NOT send the following SKU (H1109A, H1209A) to NSW, these products are restricted to sell to NSW

June,27,2016

INFORMATION ABOUT DROP SHIPPING ITEMS

For DROP SHIP ITEMS, please advise customer to wait for 2-3 working days for the tracking after you see ( label printed) on our back end.

June/24/2016

All refunds should be logged in RMAgent except for Crazypoints refund.

June/24/2016

Change of mind procedure for AU items/Vincentfang's items:

If item is from AU warehouse(Springvale VIC), please follow standard procedure except for:

-Supplier: Mills International Trading

-Supplier: Silver Eagle

NOTE: Please make sure item is in a good resellable condition before accepting the return.

How to check supplier:

Below product SKU in CrazySales backend, click "Product info"

June/23/2016

How to check which courier will be used to deliver an item:

1. Ask customer to provide postcode

2. Visit item's listing page at http://www.crazysales.com.au/

. Enter postcode in "Your Postcode" box then click "OK"

4. Check "Shipping Carrier"

NOTE: Shipping carrier varies depending on the location/postcode

May/25/2016

NEW MANUAL FOR THE ITEM FEK-996 (Large Motorcycle Top Box)

https://drive.google.com/file/d/0B2zSZOvyfymJMG9wU2NWVFZqQ1k/view?usp=sharing

24/05/2016

Update for item FEK-996

Customers from both NZ and AU said missing fixing bars, actually, there is no fixing bar, (old user manual), so we need to explain the item doesn't have fixing bars.

NOTE: ABOVE Picture is the new one and the BELOW Picture is the old one

Above is the updated version , the below one is old version. Part marked are both called fixing bars, but different.

5/11/2016

-Hi Team. More info about Fastway Courier

1. tracking website and POD available at fastway.com.au
2. contact # 03-9320-8100
3. do not deliver po box/parcel locker
4. they leave a calling card if no one rcvd the item and do re-delivery, but 2nd re-delivery has a charge
5. allow cx to leave ATL note
6. advise customer to use this link >> https://callingcard.parcelconnect.com.au/CallingCard/Parcel if want to change delivery address

GUN SAFE ISSUES: SFT-145E-20, SFT-145E-14, SFT-145E-10, SFT-145E-7, SFL-145K, RC-1, GDK-6, GDK-4

Number 1. SFT-145E-20, SFT-145E-14, SFT-145E-10, SFT-145E-7: These are electronic lock gun safes. There are 2 ammo box keys and 2 emergency keys included in the package and these items don't have outdoor silver keys. Upon receiving, please remove the emergency key cover and use the emergency key to open the safe. If electronic lock does not work due to no battery, also use the emergency key to open the safe. If the keys are missing, we can send the blue master key for cx to open outdoor lock and ammo box lock.

Number 2. SFL-145K, RC-1, GDK-6, GDK-4: These are mechanical lock gun safe. There are 2 pcs of ammo box keys and 2 pcs of outdoor silver keys included in the package. If the 2 pcs silver outdoor keys are broken, we cannot send master keys to cx. We have to confirm the silver key code to cx (normally the key code 7 numbers are sticker on the right side of gun safe) and ask 'AU warehouse for silver backup coder keys. If not available, please report to purchaser in order to ask supplier to provide the corresponding silver keys to cx. On the other hand, if only the inside ammo box lock keys, we can send the blue master keys to cx.

Purchasing Restructure

Please Note that these are Team Leaders

SPORTS / OUTDOOR - SUGAR/JENNY YE
PET / TOOLS - SALLY
FURNITURE - TRACY
APPLIANCE / TOYS - KAREN
KITCHEN / MUSIC/ BEDDING - LINDA

12/15/2015: For any BPAY Related case with Fraudulent account, please contact Annie XU for resolution. - Edmund

10/15

This is regarding the Global Outlet items (HQB) . Please be informed that Charles informed us that UBI now can accepts PO BOX address, but if the

courier is TOLL, still PO BOX address is not allowed. -Nikkie
10/23

For the 30-day money back guarantee(NZ), even if the product is under free shipping promotion, the postage will not be deducted to the refund. We will still process full item price refund. -John

10/23
Crazysales/ eBay

TIG shipping delay please notify our customer due to Christmas is fast approaching. Should advise customer to call back TIG at (03) 9809 7465 and track and trace http://www.trackmyparcel.com.au/?b2c - Jen

11/6

Team, Please merge the tickets of multiple tickets to one ticket to prevent multiple surveys and confusion on the case, Please see below for steps

Merging Tickets
11/20

For Waving & Singing Santa (SKU:HYX1472005,HYX1572004,HYX1472004)

1. Make sure cable is properly plugged into the DC 5V slot, and on/off switch is turned on.
2. Sensor can only detect object moving right in front it within 1m range.
3. Some models will have slower reaction and move a few seconds after sensor is triggered.

Please refer to the following photos and pass on the instruction to customers for any upcoming cases before returning the item. Thank you.

12/9

For customers requesting manual for SKU YWJD-502, please provide manual for similar item provided by purchaser as we do not have manual for this item.

12/21

For item inquiries, please contact purchasing agent from "review product" directly.

28/03

'SKU: SF50E, SME-11N，T375E，SME-34'

Regarding the safety box，if cx cannot open the box，we can send the blue master keys to cx first，as master keys can open the box _@BellaChen

27/04
OZAUCTION
Once you advise customer to return item for refund, please cancel the order here >http://res.ebay.com.au/ws/eBayISAPI.dll?CreateDispute&DisputeReason=2&guest=1
27/04
If a new ticket comes after we replied to a message, please do not merge to old ticket to avoid confusion.

@@ Line 1: / Line 1: @@
-'''July 27 2016'''
+'''Dec 10, 2016'''
+:For TIG status that says "'''TAILGATE REQUIRED'''", please tell this to your customer:<br/>
+:''"Due to the size of your item, a special delivery vehicle with a tailgate is required (tailgate truck is a truck which has a little elevator at the back that they can load the item onto and can move it up and down without the drivers having to physically lift it). With these deliveries, the trucks have to be booked in advance by the courier once they receive the item and sort it for delivery and they may not be able to have a vehicle available immediately for the delivery."''
+'''Dec 7, 2016'''
+:For unsubscribed emails, please also inform Chara Xu to unsubscribe the email address after adding it at https://admin.crazysales.com.au/admin.php?dpt=custord&sub=subscribers.
+'''Nov 22, 2016'''
+:'''Ghost Spiel (for Phone Support)<br/>'''
+:"I'm sorry I am unable to hear you. If you can hear me, please ring us back. Thank you."
+'''Nov 11, 2016'''
+:'''Regarding Vincent Fang or Yin's items:<br/>'''
+:A. If an order is out of stock but will be restocked after a number of days, ask customer if he is willing to wait.<br/>
+::1.If the buyer agrees to wait, inform Lilian or Annie after putting notes in the backend. <br/>
+::2.If the buyer wants to cancel the order for refund, inform Lilian or Annie.
+:B. If the order is already cancelled due to item is out of stock but after sometimes was restocked and buyer wants to process the order
+:: again, please inform Lilian or Annie. If the payment is already refunded, please advise customer to place a new order.
+'''Oct 26, 2016'''
+:Immediately notify '''Vincent Fang''' if any Legal Notice email is received regarding a listing violation such as Intellectual property infringement, Copyright and Trademark Violation, and other issues related. Please see below:
+::Ticket ID: EYH-862-79680 "URGENT: Intellectual property infringement, misleading and deceptive conduct and passing off [CU-Legal.FID1761121]"<br/>
+::Ticket ID: WYW-270-39468 "Notice of Copyright and Trademark Violation concerning "http://m.crazysales.com.au/online-training-fitness-band-for-body-shaping-top-exercise-straps-117585.html" - Fitness Anywhere LLC (TRX)"
+:PS: Please do not reply unless you were told to do so. Just do what Vincent tells you to do.'''
+'''Oct 20, 2016'''
+:OZ-AUCTION
+:How to request total from seller
+:To add an item to your cart, click the Add to cart button in the listing. Then you can request the shipping amount from us(seller) by placing your pointer over the item and selecting request total from seller.
+'''Oct 19, 2016'''
+:eBay emails
+:No need to quote emails when replying.
+'''Oct 10, 2016'''
+:'''Click and Collect orders'''
+:*Orders with shipping address starting with '''CnC''' are click and collect orders.<br/>
+:*The shipping address must include the necessary details such as '''buyer's name''', '''eCP''' and '''correct address''' on the parcel's label.<br/>
+:*Attaching an '''eCP''' to a parcel is very helpful when Click & Collect Team are tracking specific transactions if needs arises, if it is removed, the staff will be having trouble scanning the parcel in due to the barcode was unrecognised by the system and the alternative way supposed to be is to input the eCP so that it can be scanned in successfully and the buyer will be able to get a collection code.
+'''September 7, 2016'''
+:A new Credit Card payment gateway was updated today called as '''Adyen'''.
+:1. Only Apply to PC end<br/>
+:. Only apply to new customer with orders ≤ $150<br/>
+:3. Has better fraud protection system
+:Click [http://106.75.199.24/mediawiki/index.php?title=CREDIT_CARD_(Ayden)_REFUND_-_CrazySales HERE] for refund request steps.
+'''August 04, 2016'''
+:Common issue for SKU '''PMTL520-1''' - holes don't line up. Please advise customer first to follow the steps shown in the link below before sending replacement (parts).
+:https://drive.google.com/drive/u/0/folders/0ByF6iq0GfRycMTZ1bzlkWjE0VGc
+'''August, 03, 2016'''
+:REG RE STOCKING FEE (ANNIE ITEMS- CHANGE OF MIND)
+:Actually, it is a RETURN FEE.We should say that it is a RETURN FEE, not a RE STOCKING FEE.
+:The customer can look for other couriers and pay for return postage, but we believe this way will cost them more than the restocking fee(return label provided by a supplier);Besides,according to change of mind policy, only item price refund(via crazy points) is provided, right? Thus,no refund for original postage.
+'''August, 01, 2016'''
+:SP2-320607 (Solar Power Fountain Outdoor Pond Pool Water Pump ) As per Linda, the correct WATTS of this item  is 2W :)  '''July 27 2016'''
 :DDSS-01BP user manual

Difference between revisions of "2016 & earlier"

Revision as of 14:14, 25 March 2022

Purchasing Restructure

Navigation menu

Personal tools

Namespaces

Variants

Views

Actions

Search

Navigation

Tools