Difference between revisions of "VOICE UPDATES"
From crazysales
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Revision as of 22:02, 3 March 2021
***SCHEDULE***
ALL Voice agents: 5:00 am to 2:00 pm
***AU ASSIGNED TASK***
***KEY CUSTOMER SERVICE SKILLS***
1. Patience – Do not interrupt the customer
2. Active Listening – attentiveness
3. Build Rapport – engage with your customers
4. Positive Scripting – respond with positive statements/words
5. Resourceful – use all tools to review and check account
6. Empathy - understand and share the feelings with the customer
7. Extra Mile – provide info needed without customer’s request
***SALES STRATEGIES***
***QA TRACKING***
FEBRUARY WEEK 4
