Difference between revisions of "Change of mind -Catch/Kogan/Mydeal"
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Revision as of 13:04, 16 February 2021
- Kogan/Catch/Mydeal
We understand that you want to return the item due to change of mind.
Please note:
•Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
•The item/s are NOT opened, used, worn or damaged.
•The refund amount will not include delivery costs.
If you need help in identifying if the item is eligible, please send us photo of the item along with the packaging. If you are eligible then please follow these steps:
1. Kindly write your RETURN AUTHORIZATION or RA number which is RAXXXXXX in a piece of paper and attach it on the package.
2. Please make sure that ALL ACCESSORIES (if applicable) that came along the original packaging of your parcel is included upon return of the item back to us for an immediate refund process.
3. Take a photo of the package. (This will be used just in case there will be issues with the courier mishandling the item)
4. Please proceed in sending the item back to us at the address shown below:
P.O. BOX 1016
Springvale VIC 3171
Or
2/5 Brear St,
Springvale VIC 3171
In addition, we strongly suggest if you could kindly use REGISTERED MAIL in order to obtain a receipt with tracking number for both parties to immediately locate the whereabouts of your parcel by using the postal service system. This can also provide an assurance that your parcel will be received from our warehouse and that your refund request will be processed on a timely manner. Please note that all returned items will be reviewed upon receiving the item to ensure that they meet the terms and conditions listed on our 30 Day Change of Mind Policy. Goods that do not match the terms and conditions will be returned to you at your cost.
