Difference between revisions of "Courier Delivery Issue Nz"
| Line 7: | Line 7: | ||
2. [[ CREATE "NEW TICKET" TO CONTACT THE CUSTOMER]] | 2. [[ CREATE "NEW TICKET" TO CONTACT THE CUSTOMER]] | ||
| − | ---- EMAIL SUBJECT (RE: TRADE ME ORDER / RE: | + | ---- EMAIL SUBJECT (RE: TRADE ME ORDER / RE: BEST DEALS ORDER)---- |
3. [[USE THE BELOW TEMPLATE]] | 3. [[USE THE BELOW TEMPLATE]] | ||
| Line 23: | Line 23: | ||
Kind regards, | Kind regards, | ||
| + | |||
XXXXX | XXXXX | ||
| + | |||
Customer Service Representative | Customer Service Representative | ||
| − | 4. [[PLEASE DO NOT FORGET TO WRITE DOWN THE TICKET ID ON THE ORDER'S BACK END]] | + | 4. [[PLEASE DO NOT FORGET TO WRITE DOWN THE TICKET ID ON THE ORDER'S BACK END]]<br/> |
Revision as of 18:10, 19 January 2020
SAMPLE CASES PYP-177-86838 , YSM-943-20283
1. REPLY ON THE EMAIL SENT BY THE COURIER THEN ADD THE TICKET ID ON THE ORDERS BACK END
2. CREATE "NEW TICKET" TO CONTACT THE CUSTOMER
EMAIL SUBJECT (RE: TRADE ME ORDER / RE: BEST DEALS ORDER)----
Dear
Good day. We hope all is well.
We have sent you an email in regards with the order (xxname of the item/ listing IDxx)
Our courier has advised that they could not proceed with the delivery of your item as (xx reasons for the delay xx)
In this case, could you please provide your correct and complete shipping address? If the address is a business address, please provide with the business name and contact number. Alternatively, you may contact Posthaste at 08 0010 6828/095252060, just provide your tracking number XXX and account number 1832439 to arrange the delivery. Hope to hear from you soon.
Kind regards,
XXXXX
Customer Service Representative
4. PLEASE DO NOT FORGET TO WRITE DOWN THE TICKET ID ON THE ORDER'S BACK END
NOTE: POSTHASTE EMAIL ADDRESS
website@posthaste.co.nz
customer.services@posthaste.co.nz
