Difference between revisions of "RMA Reasons"

Revision as of 16:01, 13 November 2018

CASE	REASON
If customer received incorrect part/accessory.	OTHERS
If warehouse failed to send a parcel.	OTHERS
If parts are missing due to damaged packaging.	OTHERS
Refund/compensation due to listing error, delivery issues, not as described.	OTHERS
If the box is not damaged or unopened upon delivery but part/s are missing upon opening.	PART MISSING
If the item arrived damaged due to delivery process.	DOA / DAMAGED
If the part arrived damaged due to delivery process.	DOA / DAMAGED
If the item is not functioning or stopped working.	FAULTY
If a defect or damage occurred while the item is being used based on instruction or correct procedures.	FAULTY
If courier lost the item or parcel.	LOST
If warehouse sent the item but courier cannot locate or has no scan of the package.	LOST
If warehouse sent wrong item or wrong parcel.	WRONG ITEM SENT

@@ Line 4: / Line 4: @@
 ! style="background:Black"| <span style="color:#FFFFFF">REASON</span>
 |-
-! scope="row"| If customer received part/s
+! scope="row"| If customer received incorrect part/accessory.
 |style="text-align: center;"| '''OTHERS'''
 |-
@@ Line 11: / Line 11: @@
 |-
 ! scope="row"| If parts are missing due to damaged packaging.
+|style="text-align: center;"| '''OTHERS'''
+|-
+! scope="row"| Refund/compensation due to listing error, delivery issues, not as described.
 |style="text-align: center;"| '''OTHERS'''
 |-