Difference between revisions of "QUALITY UPDATES"
From crazysales
| Line 1: | Line 1: | ||
| + | 14/SEP/2017 | ||
| + | :'''New process for TIG returns''' | ||
| + | :*Please go to http://ph-wiki.crazysales.com.au/mediawiki/index.php?title=TIG_Return_(Arranging_pick_up) | ||
| + | |||
11/SEP/2017 | 11/SEP/2017 | ||
* Starting today, the agents of CSPH are required to log notes in the Kayako with the ORDER ID and SKU. The format should be: | * Starting today, the agents of CSPH are required to log notes in the Kayako with the ORDER ID and SKU. The format should be: | ||
Revision as of 14:48, 14 September 2017
14/SEP/2017
- New process for TIG returns
11/SEP/2017
- Starting today, the agents of CSPH are required to log notes in the Kayako with the ORDER ID and SKU. The format should be:
- ORDER ID: xxxxxxxxx
- SKU: xxxxxxxxx
- ORDER ID: xxxxxxxxx
24/MAY/2016
- Starting today, eBay postage calculator also includes a drop down option for suburb which should be chosen to get the exact postage fee. For postage inquiries, the email template should include this.
08/JUL/2016
- Customer service representatives are required to choose the correct TYPE (type of customer's issue/concern) in Kayako emails. Incorrect choices of types will be marked down in their QA scores related to Tools from 11-Jul-2016 onwards.
10/FEB/2016
- As the ebay messaging upgraded it's feature, we don't need to ask the customer to send the photo/s to ozauction@gmail.com just ask customer to directly send the photo/s via ebay messaging.
