Difference between revisions of "TEAM DAILY UPDATES"

Revision as of 17:35, 24 May 2017

May 04, 2017

5% off code of 'C5AUS' has already ended

It was reported today by Wendy that the 5% off code of 'C5AUS' has already ended. The icons on the listing page will be updated tomorrow (May 045,2017).

May 02, 2017

For Resend Order which cx need to pay:

1. Whole Item Resend or Kitting part, please add Manual Payment after it has been created. Please select the Correct payment method.

For related process, please click here.

2. Spare Part Resend, please record the sales log here.

Mar 28, 2017

AUSTPOST POD NEW PASSWORD

crazy1

March 3, 2017

eBay change of mind case

Please stick with old procedure

Feb 23, 2017

10% Discount Code CAU10 was changed to C10AU

The eBay promotional code CAU10 was changed to C10AU. If you receive complaints about invalid code, please advise customers to use C10AU upon check out.

Feb 08, 2017

For SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B (Genki 4th DIY Ultra Slim Vibration Machine Platform)

If buyer is asking how to remove the glue, please use this template:

How to remove the glue

Jan 30, 2017

Stock Issues

Jan 20, 2017

For customers asking if Crazysales and Oz-auction are the same company, please tell customer:

"Crazysales and Oz-auction are two different stores but we are under the same management."

Jan 20, 2017

For refund concerns for Credit Cards, new contact person is Patricia Lim or Annie Xu

Jan 20, 2017

Refund Issue

Jan 12, 2017

SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B (Genki 4th DIY Ultra Slim Vibration Machine Platform)

Been receiving calls and email complaints from some customers saying that this item is leaking something and has a sticky substance/or melting something.

As per Suzy, it's an environmental glue, supplier put too much glue on it that caused the issue. Issue has been raised to supplier.

We can offer crazy points or partial refund as compensation.

If function is affected, return for replacement.

Record all issues and forward to Hazel so we can claim refund from Supplier.

Jan 09, 2017

SKU: SRB-50L / SRB-58L / SRB-68L

If a customer is complaining for the item being blue in color, inform cx that item comes with a protective covering to prevent item from scratches which needs to be removed (peel off carefully).

Dec 10, 2016

For TIG status that says "TAILGATE REQUIRED", please tell this to your customer:

"Due to the size of your item, a special delivery vehicle with a tailgate is required (tailgate truck is a truck which has a little elevator at the back that they can load the item onto and can move it up and down without the drivers having to physically lift it). With these deliveries, the trucks have to be booked in advance by the courier once they receive the item and sort it for delivery and they may not be able to have a vehicle available immediately for the delivery."

Dec 7, 2016

For unsubscribed emails, please also inform Chara Xu to unsubscribe the email address after adding it at https://admin.crazysales.com.au/admin.php?dpt=custord&sub=subscribers.

Nov 22, 2016

Ghost Spiel (for Phone Support)

"I'm sorry I am unable to hear you. If you can hear me, please ring us back. Thank you."

Nov 11, 2016

Regarding Vincent Fang or Yin's items:

A. If an order is out of stock but will be restocked after a number of days, ask customer if he is willing to wait.

1.If the buyer agrees to wait, inform Lilian or Annie after putting notes in the backend.

2.If the buyer wants to cancel the order for refund, inform Lilian or Annie.

B. If the order is already cancelled due to item is out of stock but after sometimes was restocked and buyer wants to process the order

again, please inform Lilian or Annie. If the payment is already refunded, please advise customer to place a new order.

Oct 26, 2016

Immediately notify Vincent Fang if any Legal Notice email is received regarding a listing violation such as Intellectual property infringement, Copyright and Trademark Violation, and other issues related. Please see below:

Ticket ID: EYH-862-79680 "URGENT: Intellectual property infringement, misleading and deceptive conduct and passing off [CU-Legal.FID1761121]"

Ticket ID: WYW-270-39468 "Notice of Copyright and Trademark Violation concerning "http://m.crazysales.com.au/online-training-fitness-band-for-body-shaping-top-exercise-straps-117585.html" - Fitness Anywhere LLC (TRX)"

PS: Please do not reply unless you were told to do so. Just do what Vincent tells you to do.