Difference between revisions of "TEAM DAILY UPDATES"
From crazysales
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| − | + | '''May 04, 2017''' | |
| − | + | :'''5% off code of 'C5AUS' has already ended | |
| − | + | ::It was reported today by Wendy that the 5% off code of 'C5AUS' has already ended. The icons on the listing page will be updated tomorrow (May 045,2017). | |
| − | + | ||
| − | [ | + | '''May 02, 2017''' |
| − | + | ||
| − | + | :'''For Resend Order which cx need to pay:<br/>''' | |
| − | + | ::1. Whole Item Resend or Kitting part, please add Manual Payment after it has been created. Please select the Correct payment method. | |
| − | + | :::For related process, please click [http://106.75.199.24/mediawiki/index.php?title=HOW_TO_PROCESS_AN_RA_resend_order here].<br/> | |
| − | + | ::2. Spare Part Resend, please record the sales log [https://docs.google.com/a/crazysales.com.au/spreadsheets/d/12Rt2iWeIxfH1aWI3EsQ59JwXmJbyUXufJKSGNyzKmKk/edit?usp=sharing here].<br/> | |
| − | + | ||
| − | + | '''Mar 28, 2017''' | |
| − | [ | + | |
| − | + | :AUSTPOST POD NEW PASSWORD<br/> | |
| − | [[ | + | :crazy1<br/> |
| − | + | ||
| − | + | '''March 3, 2017''' | |
| − | + | ||
| − | + | :eBay change of mind case<br/> | |
| − | [[ | + | ::Please stick with old procedure |
| − | + | ||
| − | + | '''Feb 23, 2017''' | |
| − | + | ||
| − | + | :'''10% Discount Code CAU10 was changed to C10AU''' | |
| − | + | ::The eBay promotional code CAU10 was changed to C10AU. If you receive complaints about invalid code, please advise customers to use '''C10AU''' upon check out. | |
| − | + | ||
| − | [[ | + | '''Feb 08, 2017''' |
| − | + | ||
| + | :'''''For SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B''' (Genki 4th DIY Ultra Slim Vibration Machine Platform)'' | ||
| + | ::If buyer is asking how to remove the glue, please use this template: | ||
| + | |||
| + | :[http://106.75.199.24/mediawiki/index.php?title=How_to_Remove_Glue_from_Plastic How to remove the glue] | ||
| + | |||
| + | '''Jan 30, 2017''' | ||
| + | |||
| + | :[[Stock Issues]] | ||
| + | |||
| + | '''Jan 20, 2017''' | ||
| + | |||
| + | :For customers asking if Crazysales and Oz-auction are the same company, please tell customer:<br/> | ||
| + | :''"Crazysales and Oz-auction are two different stores but we are under the same management."'' | ||
| + | |||
| + | '''Jan 20, 2017''' | ||
| + | |||
| + | :For refund concerns for Credit Cards, new contact person is Patricia Lim or Annie Xu | ||
| + | |||
| + | '''Jan 20, 2017''' | ||
| + | |||
| + | :[[Refund Issue]] | ||
| + | |||
| + | '''Jan 12, 2017''' | ||
| + | |||
| + | :'''''SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B''' (Genki 4th DIY Ultra Slim Vibration Machine Platform)'' | ||
| + | |||
| + | :Been receiving calls and email complaints from some customers saying that this item is leaking something and has a sticky substance/or melting something. | ||
| + | :As per Suzy, it's an environmental glue, supplier put too much glue on it that caused the issue. Issue has been raised to supplier. | ||
| + | |||
| + | :We can offer crazy points or partial refund as compensation. | ||
| + | :If function is affected, return for replacement. | ||
| + | :Record all issues and forward to Hazel so we can claim refund from Supplier. | ||
| + | |||
| + | '''Jan 09, 2017''' | ||
| + | :'''SKU: SRB-50L / SRB-58L / SRB-68L | ||
| + | :[[File:Blue.jpg]] | ||
| + | |||
| + | :If a customer is complaining for the item being blue in color, inform cx that item comes with a protective covering to prevent item from scratches which needs to be removed (peel off carefully). | ||
Revision as of 18:34, 24 May 2017
May 04, 2017
- 5% off code of 'C5AUS' has already ended
- It was reported today by Wendy that the 5% off code of 'C5AUS' has already ended. The icons on the listing page will be updated tomorrow (May 045,2017).
May 02, 2017
- For Resend Order which cx need to pay:
Mar 28, 2017
- AUSTPOST POD NEW PASSWORD
- crazy1
March 3, 2017
- eBay change of mind case
- Please stick with old procedure
Feb 23, 2017
- 10% Discount Code CAU10 was changed to C10AU
- The eBay promotional code CAU10 was changed to C10AU. If you receive complaints about invalid code, please advise customers to use C10AU upon check out.
Feb 08, 2017
- For SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B (Genki 4th DIY Ultra Slim Vibration Machine Platform)
- If buyer is asking how to remove the glue, please use this template:
Jan 30, 2017
Jan 20, 2017
- For customers asking if Crazysales and Oz-auction are the same company, please tell customer:
- "Crazysales and Oz-auction are two different stores but we are under the same management."
Jan 20, 2017
- For refund concerns for Credit Cards, new contact person is Patricia Lim or Annie Xu
Jan 20, 2017
Jan 12, 2017
- SKU: BCF-06Y / BCF-06W / BCF-07R / BCF-07B (Genki 4th DIY Ultra Slim Vibration Machine Platform)
- Been receiving calls and email complaints from some customers saying that this item is leaking something and has a sticky substance/or melting something.
- As per Suzy, it's an environmental glue, supplier put too much glue on it that caused the issue. Issue has been raised to supplier.
- We can offer crazy points or partial refund as compensation.
- If function is affected, return for replacement.
- Record all issues and forward to Hazel so we can claim refund from Supplier.
Jan 09, 2017
- SKU: SRB-50L / SRB-58L / SRB-68L
- If a customer is complaining for the item being blue in color, inform cx that item comes with a protective covering to prevent item from scratches which needs to be removed (peel off carefully).
