Difference between revisions of "Refund Issue"
From crazysales
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[[File:Ri1.jpg]] | [[File:Ri1.jpg]] | ||
| − | Current > Refund will disregard coupon(we refund higher amount than amount customer paid) | + | '''Current''' > Refund will disregard coupon(we refund higher amount than amount customer paid) |
| − | Update > Calculate refund amount before requesting refund | + | '''Update''' > Calculate refund amount before requesting refund |
| − | Formula: Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded | + | '''Formula''': Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded |
[[File:Ri2.jpg]] | [[File:Ri2.jpg]] | ||
Revision as of 14:36, 20 January 2017
Current > Refund will disregard coupon(we refund higher amount than amount customer paid)
Update > Calculate refund amount before requesting refund
Formula: Refund amount = Price of product to be refunded – (Discount amount/Total price of items in the order) x Price of product to be refunded
e.g. Order ID 59794495
Refund amount = 69.96 –( 15/111.54 ) * 69.96 = 69.96 - 9.4 = $60.56
Refund amount should be $60.56 not $69.96 as requested.
