Difference between revisions of "3 Sending an email"
From crazysales
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::B. Find order records in [http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?MfcISAPICommand=SalesRecordConsole¤tpage=SCSold&pageNumber=1&urlStack=5508%7CPeriod_Last122Days%7CsearchField_BuyerId%7CpageNumber_1%7Ccurrentpage_SCSold%7CsearchValues_buyerid%7C&searchField=BuyerId&searchValues=buyer_id&StoreCategory=-4&Status=All&Period=Last122Days&searchSubmit=Search&goToPage= eBay Backend] | ::B. Find order records in [http://k2b-bulk.ebay.com.au/ws/eBayISAPI.dll?MfcISAPICommand=SalesRecordConsole¤tpage=SCSold&pageNumber=1&urlStack=5508%7CPeriod_Last122Days%7CsearchField_BuyerId%7CpageNumber_1%7Ccurrentpage_SCSold%7CsearchValues_buyerid%7C&searchField=BuyerId&searchValues=buyer_id&StoreCategory=-4&Status=All&Period=Last122Days&searchSubmit=Search&goToPage= eBay Backend] | ||
| − | ::C. Choose Contact buyer from the Actions drop down. | + | ::C. Choose '''Contact buyer''' from the Actions drop down. |
::D. Use this template: [http://106.75.199.24/mediawiki/index.php?title=13._On_Hold_orders On Hold orders] | ::D. Use this template: [http://106.75.199.24/mediawiki/index.php?title=13._On_Hold_orders On Hold orders] | ||
Revision as of 09:56, 7 September 2016
1. For Crazysales:
- A. Create new ticket by choosing AU-Crazysales = Orders
- B. Create an email subject
- C. Use this template: On Hold orders
- D. Send the email as Unassigned (Owner), Orders (Type) and Awaiting reply (Status).
2. For eBay:
- A. Get the eBay User ID of customer.
- B. Find order records in eBay Backend
- C. Choose Contact buyer from the Actions drop down.
- D. Use this template: On Hold orders
