Difference between revisions of "3 Sending an email"
From crazysales
| Line 1: | Line 1: | ||
1. For Crazysales: | 1. For Crazysales: | ||
| − | ::A. Create new ticket by choosing AU-Crazysales = Orders | + | ::A. Create new ticket by choosing '''AU-Crazysales''' = '''Orders''' |
::B. Create an email subject | ::B. Create an email subject | ||
Revision as of 09:55, 7 September 2016
1. For Crazysales:
- A. Create new ticket by choosing AU-Crazysales = Orders
- B. Create an email subject
- C. Use this template: On Hold orders
- D. Send the email as Unassigned (Owner), Orders (Type) and Awaiting reply (Status).
2. For eBay:
- A. Get the eBay User ID of customer.
- B. Find order records in eBay Backend
- C. Choose Contact buyer from the Actions drop down.
- D. Use this template: On Hold orders
