Difference between revisions of "Call flow"

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Line 10: Line 10:
  
 
   '''(If customer no go)'''
 
   '''(If customer no go)'''
   - I see, Thank you so much for your time, and just in case you change your mind, you can call me at 03 95480224 loc xxx
+
   - I see, Thank you so much for your time, and just in case you change your mind, you can call me at 03 95480224 loc '''(XXX)'''
   -and I can help   you process this order and offer you a great deal.
+
   -and I can help you process this order and offer you a great deal.
  
 
   '''(Ending Script)'''
 
   '''(Ending Script)'''
   - Again this is xxxx Thank you for your time and Have a great day ahead!
+
   - Again this is '''(Name).'''Thank you for your time and Have a great day ahead!

Revision as of 13:03, 22 October 2015

* How to call customer (up selling)

 - Hi, Good am / pm! This is (Name) in behalf of (Queue), we saw that you ordered a (Item) from us. 
   Just wondering how is the product so far?
 - I see, Thank you for your feedback on the item, btw, do you need extra (XXX) for your item? 
   I can give you a special offer of less (XXX) if you buy now...
 - or you can actually buy (XXX) to use for your product and adds this benefit (XXX)which i can offer less xxx if you buy now.
 (If customer no go)
 - I see, Thank you so much for your time, and just in case you change your mind, you can call me at 03 95480224 loc (XXX)
 -and I can help you process this order and offer you a great deal.
 (Ending Script)
 - Again this is (Name).Thank you for your time and Have a great day ahead!