Difference between revisions of "Credit Note for Aftersales Refund (Harvey Norman)"
From crazysales
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*: '''Attach the credit note PDF file''' to the email.<br> | *: '''Attach the credit note PDF file''' to the email.<br> | ||
[[File:Creditnote1.png|800px|]] | [[File:Creditnote1.png|800px|]] | ||
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| + | Step 3. Log '''notes''' in CS Backend. | ||
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Revision as of 21:16, 17 September 2024
When a full refund is accepted by the customer and the Harvey Norman Online Marketplace Customer Service Team advised to send a Credit Note, please follow the steps below:
Step 1. Send a request to Vincent Fang and Brian Li via WeCom to create a Credit Note for the order.
Step 2. Once a Credit Note is provided, create a New Ticket in Kayako under AU - Harvey Norman department.
- Set Email Subject to Harvey Norman Online Order - xxISSUExx |xxxxxxxxxxx| CS --------(xxx is the first 11-digit of the Harvey Norman Reference)
- Set Email Subject to Harvey Norman Online Order - xxISSUExx |xxxxxxxxxxx| CS --------(xxx is the first 11-digit of the Harvey Norman Reference)
- Set Email Address to invoices.dropship@au.harveynorman.com
- Set Email Address to invoices.dropship@au.harveynorman.com
- Attach the credit note PDF file to the email.
- Attach the credit note PDF file to the email.
Step 3. Log notes in CS Backend.
