Difference between revisions of "RMAgent (NEW)"
From crazysales
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| − | CSPH can sort cases | + | *CSPH can sort cases by date. Click the arrow up next to the 'CreatedTime' to sort cases from oldest to latest, or arrow down to sort from latest to oldest:<br> |
| − | [[File: | + | [[File:RMAnewv1.png|500px|]] |
| − | + | *At the bottom of the page, click on the number of the page you want to view: | |
| − | + | [[File:RMAnewv2.png|700px|]]<br> | |
| − | + | ||
| − | + | ||
| − | + | ||
| + | |||
| + | *The '''RA Case ID''' and '''Order ID''' <br> | ||
| + | :a. '''RA Case ID''' – a unique number generated once case has been requested, click to view the case request details<br> | ||
| + | :b. '''Order ID''' - the original order ID of the customer, click to view the original order details<br> | ||
[[File:RMA6a.jpg]] | [[File:RMA6a.jpg]] | ||
| − | *'''[[ | + | |
| + | *Once the cases are processed, on the '''Resolution''' column will appear the '''RA Resend Part#''' for replacement parts with the tracking number (once sent out) or the '''RA Resend New Order#''' for replacement whole item or kitting parcel with the tracking number (once sent out). | ||
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| + | [[File:RMAnewv3.png|700px|]] | ||
| + | |||
| + | *'''[[RESEND (ITEM or KITTING BOX) ]]'''<br/> | ||
*'''[[REFUNDS]]'''<br/> | *'''[[REFUNDS]]'''<br/> | ||
| − | *'''[[NEW JOB REQUESTING PARTS (AU WAREHOUSE)]]'''<br/> | + | *'''[[NEW JOB - REQUESTING PARTS (AU WAREHOUSE)]]'''<br/> |
Revision as of 18:31, 20 April 2023
CRAZYSALES RMA GUIDE
For Requester (CSR agent handling the customer’s case) and for Approver (Assigned CSPH Staff to Check and Submit the Request)
- The new RMA tool can be accessed by anyone who has the Management tab on their own backend tool
- Once accessed, the RMA interface will appear:
- On the RMA interface, by using the search bar, CSPH can search previously requested cases using an Order ID or filter the cases by type of Action, Resolution, Issue, or Status:
- CSPH can sort cases by date. Click the arrow up next to the 'CreatedTime' to sort cases from oldest to latest, or arrow down to sort from latest to oldest:
- At the bottom of the page, click on the number of the page you want to view:
- The RA Case ID and Order ID
- a. RA Case ID – a unique number generated once case has been requested, click to view the case request details
- b. Order ID - the original order ID of the customer, click to view the original order details
- Once the cases are processed, on the Resolution column will appear the RA Resend Part# for replacement parts with the tracking number (once sent out) or the RA Resend New Order# for replacement whole item or kitting parcel with the tracking number (once sent out).
