Difference between revisions of "RMAgent (NEW)"
| Line 1: | Line 1: | ||
| − | Crazysales RMA Guide<br> | + | '''Crazysales RMA Guide'''<br> |
| − | For Requester (CSR agent handling the customer’s case) | + | For '''Requester''' (CSR agent handling the customer’s case) |
And | And | ||
| − | For Approver (Assigned CSPH Staff to Check and Submit the Request)<br> | + | For '''Approver''' (Assigned CSPH Staff to Check and Submit the Request)<br> |
The new RMA tool can be accessed by anyone who has the Management tab on their own backend tool<br> | The new RMA tool can be accessed by anyone who has the Management tab on their own backend tool<br> | ||
Revision as of 17:09, 20 April 2023
Crazysales RMA Guide
For Requester (CSR agent handling the customer’s case)
And
For Approver (Assigned CSPH Staff to Check and Submit the Request)
The new RMA tool can be accessed by anyone who has the Management tab on their own backend tool
Once accessed, the RMA interface will appear:
On the RMA interface, CSPH can search and filter data by using the search bar:
CSPH can sort case via date:
Please note that dates are arranged in order (previous to latest). Use the 
to check the latest cases. ***
Another filter option is RA Case ID and Order ID
a. RA Case ID – generated once case has been requested
b. Order ID - order ID of the customer
Both information are hyperlinked, hence clicking this will redirect agent to the case submitted (RA Case ID) or the backend information of the customer.
