Difference between revisions of "How to Forward an Email via Kayako"
From crazysales
| Line 3: | Line 3: | ||
1. Click '''Forward'''<br> | 1. Click '''Forward'''<br> | ||
| − | [[File:Copy121.jpg]] | + | [[File:Copy121.jpg|800px|]] |
2. On the email recipient bar, paste the '''recipient's email address''', press you '''space bar''' and mark the '''Add to recipients''' tick box with a '''check'''.<br> | 2. On the email recipient bar, paste the '''recipient's email address''', press you '''space bar''' and mark the '''Add to recipients''' tick box with a '''check'''.<br> | ||
| − | [[File:Email121.jpg]] | + | [[File:Email121.jpg|800px|]] |
| − | 3. Compose a short email, select your ticket type | + | 3. Compose a short email, select your ticket type, set your ticket status, and add ticket notes. <br> |
| + | [[File:Send121.png|800px|]] | ||
| − | + | 4. Click on '''Send''' and it's done!<br> | |
| − | 4. | + | [[File:Done121.png|800px|]] |
Revision as of 18:50, 20 September 2022
Steps on forwarding Kayako Emails:
1. Click Forward
2. On the email recipient bar, paste the recipient's email address, press you space bar and mark the Add to recipients tick box with a check.
3. Compose a short email, select your ticket type, set your ticket status, and add ticket notes.
4. Click on Send and it's done!
