Difference between revisions of "NZ Cancel order"
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| − | + | <span style="color:#FF0000">These templates can be used as response to any cancellation requested by the customer.<br> | |
| + | If you are looking for templates for Order Status, please refer to [[BestDeals Order Status]].<br> | ||
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| − | + | <span style="color:#0000CD">'''BestDeals - Expired/Canceled (No payment received):''' | |
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| − | + | Good day! Thank you for your email. | |
| − | 2. | + | We understand that you wish to cancel your order. As we checked, it shows that the order has automatically been canceled by our system due to no payment was received within 2 days after placing the order. If you change your mind and still wish to proceed with your order, please let us know so we can reinstate the order and provide you the payment procedures. |
| − | + | Should you need further assistance, please feel free to contact us. Thank you and have a great day. | |
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| − | + | <span style="color:#0000CD">'''BestDeals - Pending/Unpaid (Able to be Cancelled):''' | |
| − | + | Good day! Thank you for your email. | |
| − | + | We understand that you wish to cancel your order. Please be advised that your order #xxxxxxxxx has been cancelled as you requested. New products come in stock from time to time, so we hope you will visit our store frequently and find products that you may be interested in. | |
| − | + | Should you need further assistance, please feel free to contact us. Thank you and have a great day. | |
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| + | <span style="color:#0000CD">'''BestDeals/TradeMe - Paid but not yet Sent (Able to be Cancelled):''' | ||
| − | + | Good day! Thank you for your email. | |
| − | + | We understand that you wish to cancel your order. Please be advised that your order #xxxxxxxxx has been cancelled as you requested. Also, for your payment, a request has been sent to our accounting department to process your refund via original payment method. Kindly allow 3-5 business days for the refund to be completed. New products come in stock from time to time, so we hope you will visit our store frequently and find products that you may be interested in. | |
| − | + | Should you need further assistance, please feel free to contact us. Thank you and have a great day. | |
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| − | + | <span style="color:#0000CD">'''BestDeals - Unable to cancel due to being Sent:''' | |
| − | + | Good day! Thank you for your email. | |
| − | + | We understand that you wish to cancel your order. Upon checking, we have confirmed that your order was already sent via xxxCOURIERxxx with tracking number xxxxxxxxx. Unfortunately, at this stage, we are unable to cancel an order. After an order has been processed, data is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt it. We encourage all customers to review their orders before completing their payments to avoid any issues. | |
| − | + | As an option for you, we do offer a 30-Day Change of Mind Policy and if you do not want to keep the product, you can get it returned for an item price refund. You may contact us back for further information about this policy. | |
| − | + | In addition, for item tracking, please visit xxxxxxxxxxx or contact the courier on xxxxxxxx. Normally, the delivery takes xxxx business days depending on your area. | |
| − | + | Thank you for your kind understanding. | |
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| + | <span style="color:#0000CD">'''TradeMe - Unable to cancel due to being Sent:''' | ||
| − | + | Good day! Thank you for your email. | |
| − | Unfortunately, at this stage, we are unable to cancel an order | + | We understand that you wish to cancel your order. Upon checking, we have confirmed that your order was already sent via xxxCOURIERxxx with tracking number xxxxxxxxx. Unfortunately, at this stage, we are unable to cancel an order. After an order has been processed, data is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt it. We encourage all customers to review their orders before completing their payments to avoid any issues. |
| − | + | As an option for you, we do offer a 7-Day Money Back Guarantee and if you do not want to keep the product, you can get it returned for an item price refund. You may contact us back for further information about this policy. | |
| − | + | In addition, for item tracking, please visit xxxxxxxxxxx or contact the courier on xxxxxxxx. Normally, the delivery takes xxxx business days depending on your area. | |
Thank you for your kind understanding. | Thank you for your kind understanding. | ||
Latest revision as of 10:55, 14 June 2023
These templates can be used as response to any cancellation requested by the customer.
If you are looking for templates for Order Status, please refer to BestDeals Order Status.
BestDeals - Expired/Canceled (No payment received):
Good day! Thank you for your email.
We understand that you wish to cancel your order. As we checked, it shows that the order has automatically been canceled by our system due to no payment was received within 2 days after placing the order. If you change your mind and still wish to proceed with your order, please let us know so we can reinstate the order and provide you the payment procedures.
Should you need further assistance, please feel free to contact us. Thank you and have a great day.
BestDeals - Pending/Unpaid (Able to be Cancelled):
Good day! Thank you for your email.
We understand that you wish to cancel your order. Please be advised that your order #xxxxxxxxx has been cancelled as you requested. New products come in stock from time to time, so we hope you will visit our store frequently and find products that you may be interested in.
Should you need further assistance, please feel free to contact us. Thank you and have a great day.
BestDeals/TradeMe - Paid but not yet Sent (Able to be Cancelled):
Good day! Thank you for your email.
We understand that you wish to cancel your order. Please be advised that your order #xxxxxxxxx has been cancelled as you requested. Also, for your payment, a request has been sent to our accounting department to process your refund via original payment method. Kindly allow 3-5 business days for the refund to be completed. New products come in stock from time to time, so we hope you will visit our store frequently and find products that you may be interested in.
Should you need further assistance, please feel free to contact us. Thank you and have a great day.
BestDeals - Unable to cancel due to being Sent:
Good day! Thank you for your email.
We understand that you wish to cancel your order. Upon checking, we have confirmed that your order was already sent via xxxCOURIERxxx with tracking number xxxxxxxxx. Unfortunately, at this stage, we are unable to cancel an order. After an order has been processed, data is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt it. We encourage all customers to review their orders before completing their payments to avoid any issues.
As an option for you, we do offer a 30-Day Change of Mind Policy and if you do not want to keep the product, you can get it returned for an item price refund. You may contact us back for further information about this policy.
In addition, for item tracking, please visit xxxxxxxxxxx or contact the courier on xxxxxxxx. Normally, the delivery takes xxxx business days depending on your area.
Thank you for your kind understanding.
TradeMe - Unable to cancel due to being Sent:
Good day! Thank you for your email.
We understand that you wish to cancel your order. Upon checking, we have confirmed that your order was already sent via xxxCOURIERxxx with tracking number xxxxxxxxx. Unfortunately, at this stage, we are unable to cancel an order. After an order has been processed, data is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt it. We encourage all customers to review their orders before completing their payments to avoid any issues.
As an option for you, we do offer a 7-Day Money Back Guarantee and if you do not want to keep the product, you can get it returned for an item price refund. You may contact us back for further information about this policy.
In addition, for item tracking, please visit xxxxxxxxxxx or contact the courier on xxxxxxxx. Normally, the delivery takes xxxx business days depending on your area.
Thank you for your kind understanding.
