Difference between revisions of "Delivery via Australia Post"

Latest revision as of 16:18, 3 March 2025

Updated Template (11-23-2022)

Thank you for your purchase. Your order was processed for dispatch on xxxDATExxx via Australia Post with tracking number xxxxxxx.

Normally, the estimated time of arrival is xxxNORMALxETAxxx business days to your location.

For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.

Please NOTE that the tracking number will take approximately 2-3 business days to be activated and to be shown up in the website.

If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you.

Should you have further inquiries, please feel free to email us back.

• For ETA's, please refer to the postage calculator on the item listing page.

• Order just sent (1-2 days)

Upon checking, we found out that your order was processed for dispatch on xxxdatexxx via Australia Post with tracking number xxxx.

The estimated time of arrival would be xxxx business days.

For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.

Please NOTE that the tracking number will take approximately 2-3 business days to be activated and to be shown up in the website.

Hope you will receive the item soon. If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.

• Current status (Still within ETA)

Your order was processed for dispatch on xxxdatexxx via Australia Post with tracking number xxxx.

Normally, the delivery would take xxxx working days to your location.

We have tracked your parcel and confirmed that it is [xxxxxxxxxx INSERT CURRENT DELIVERY STATUS HERE IF APPLICABLE xxxxxxxxxxx]

Since it's still within the delivery time frame, it would be much appreciated if you could wait for a few more days. We believe that you may get it soon.

If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.

For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.

• Awaiting collection from LPO

Your order was processed for dispatch on xxxdatexxx via Australia Post with tracking number xxxx.

Upon reviewing the delivery status of your order, we note that it is currently marked as "Awaiting Collection at xxxfacilityxxx". The "awaiting collection" status indicates that the initial delivery attempt was unsuccessful. As an alternative, you have the option to personally collect your item from the xxxfacilityxxx location. When you go to collect, please be sure to bring appropriate identification with you. Additionally, for the most up - to - date information regarding your parcel, you may contact Australia Post directly at 13 11 18.

We sincerely apologize for any inconvenience this may have caused. If you require further assistance in tracking your item, please do not hesitate to contact us. We are committed to working with you to ensure a satisfactory resolution.

Thank you for your patience and understanding.

• Check LPO (local post office)

Upon checking, we found out that your order was processed for dispatch on xxxdatexxx via Australia Post with tracking number xxxx.

For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.

We were just wondering if you could kindly check your local post office if your item is waiting for collection there, since this did happen before to our customers. Thank you for your help.

If you’re still encountering the same issue, please get back to us immediately. We will follow up the case for you. We apologize for any inconvenience this may have caused.

• Shipping delayed, out of ETA

Your order was processed for dispatch on xxxdatexxx via Australia Post with tracking number xxxx.

Normally it takes xxxx working days for the parcel to be delivered. However, due to uncontrollable factors, delays in the delivery may happen. Rest assured that your item has been dispatched and Australia Post is processing your case. Please be patient enough and wait for your item to be delivered. Thank you.

If your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.

For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.

• Tracking shows delivered

Your order was processed for dispatch on xxxdatexxx via Australia Post with tracking number xxxxxx.

We have tracked your parcel and was able to verify that it was delivered on xxxdatexxx at xxxlocationxxx. We do hope that you already received your item. If that is not the case, please feel free to get back to us so that we can follow it up for you.

For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.

• Delivered but Not Received

(If the status shows "Delivered" on the tracking website, forward POD to customer before forwarding the ticket to “Loss”)

We have coordinated your issue with Australia Post and they have provided the proof of delivery (POD). Please see attachment or link below:

xxxxxxxx Link of POD xxxxxxxxxxx

In this case scenario, please try the following:
• Check with your neighbors or people in your household who may have received the item for you.
• Call your local post office or check with your local post office to see if your parcel is there, we had isolated cases wherein the items are at the post office even though there was record showing delivered, maybe the post office manager signed for you and is waiting for your collection.
• Kindly advise the post office agency that you are asking for 'eParcel' otherwise they would not know which parcel belongs to you.

If you still could not locate the parcel there, please feel free to get back to us, and we will follow this up and further investigate the delivery of the item. Please accept our apology for any inconvenience caused.

• Australia Post (Safe Drop)

If there's no one home and our courier concluded that there's a safe place in the premises for them to leave the parcel, they will leave it there and take a photo as proof that it was delivered safely, which we can download in our end. If there's no safe place, they will leave a card as they would normally do - and take the parcel to a nearby post office for collection.

Customer Service Remarks:

Issue Type: Courier/Delivery
Task Category: xxxx
Reference: xxxx
Resolution/Recommendation: Latest tracking update: xxxx, Advised ETA: xxxxx

Sample Customer Service Remarks:

Issue Type: Courier/Delivery
Task Category: Kayako Ticket
Reference: BAC-123-23456
Resolution/Recommendation: Latest tracking update: Picked up from sender 09/10/2024, Advised ETA: 16/10/2024