Difference between revisions of "REFUND REPAYMENT FOR CRAZYSALES"
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This feature is only available in '''PC site''' which means that customers can only process their payment using a '''Laptop or Desktop'''. The feature is not supported in Mobile site or App.<br> | This feature is only available in '''PC site''' which means that customers can only process their payment using a '''Laptop or Desktop'''. The feature is not supported in Mobile site or App.<br> | ||
| − | ''' | + | '''<span style="color:#FF0000">WARNING!''' Please make sure that the amount is correct before sending the request. The action cannot be reverted or changed once the request is sent. |
| + | '''PROCEDURES:'''<br> | ||
1. After calling or sending an email, if the customer agrees to repay the refunded payment, just go to view the order on the main backend.<br> | 1. After calling or sending an email, if the customer agrees to repay the refunded payment, just go to view the order on the main backend.<br> | ||
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4. The '''Asked Amount''' (amount that needs to be repaid) has a '''default 30% discount applied on the Postage fee''', but it can still be adjusted manually like if the customer wants to repay in full amount (without discount) or with an additional discount.<br> | 4. The '''Asked Amount''' (amount that needs to be repaid) has a '''default 30% discount applied on the Postage fee''', but it can still be adjusted manually like if the customer wants to repay in full amount (without discount) or with an additional discount.<br> | ||
| + | |||
| + | '''<span style="color:#FF0000">WARNING!''' Please make sure that the amount is correct before sending the request. The action cannot be reverted or changed once the request is sent. | ||
[[File:Repay2.png]] | [[File:Repay2.png]] | ||
| − | 5. After fixing the amount that needs to be repaid, just click on '''Add Payment Request'''. The request will be sent in a form of email to the customer's registered email account.<br> | + | 5. After fixing the amount that needs to be repaid, just click on '''Add Payment Request''' button. The request will be sent in a form of email to the customer's registered email account.<br> |
6. The customer will redirected into the payment page where they can see the order details and the amount for repayment (see below image for example). Customer only needs to choose the payment method they want to use and click on '''Proceed With Payment Option'''. | 6. The customer will redirected into the payment page where they can see the order details and the amount for repayment (see below image for example). Customer only needs to choose the payment method they want to use and click on '''Proceed With Payment Option'''. | ||
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7. If the customer missed the email, you can just click on '''Copy Payment link''' button. The link will be copied automatically and you can send it directly to the customer. | 7. If the customer missed the email, you can just click on '''Copy Payment link''' button. The link will be copied automatically and you can send it directly to the customer. | ||
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| + | [[File:Repay4.png]] | ||
Latest revision as of 17:37, 24 August 2020
The Payment Request feature in our main backend is added so we can use it for customers to repay a refunded order specially for loss cases on which customers received the item after the refund has been processed.
This feature is used only for Crazysales orders.
This feature is only available in PC site which means that customers can only process their payment using a Laptop or Desktop. The feature is not supported in Mobile site or App.
WARNING! Please make sure that the amount is correct before sending the request. The action cannot be reverted or changed once the request is sent.
PROCEDURES:
1. After calling or sending an email, if the customer agrees to repay the refunded payment, just go to view the order on the main backend.
2. Click on the Show Payment Request button just below the Refund Log or Refund History section.
3. Mark the SKU of the item that needs repayment.
4. The Asked Amount (amount that needs to be repaid) has a default 30% discount applied on the Postage fee, but it can still be adjusted manually like if the customer wants to repay in full amount (without discount) or with an additional discount.
WARNING! Please make sure that the amount is correct before sending the request. The action cannot be reverted or changed once the request is sent.
5. After fixing the amount that needs to be repaid, just click on Add Payment Request button. The request will be sent in a form of email to the customer's registered email account.
6. The customer will redirected into the payment page where they can see the order details and the amount for repayment (see below image for example). Customer only needs to choose the payment method they want to use and click on Proceed With Payment Option.
7. If the customer missed the email, you can just click on Copy Payment link button. The link will be copied automatically and you can send it directly to the customer.
