Difference between revisions of "Customer asking to change the address (NZ)"

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(Created page with "Hi XXXX, Good day. We hope all is well. We are really sorry for any inconvenience this may cause you. We have confirmed that your order was dispatched already ON XXX and to...")
 
 
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Hi XXXX,
 
  
Good day. We hope all is well.
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We understand that you want to change your delivery address for this order. However, we have confirmed that your order was already dispatched on xxDATExx and via xxCOURIERxx with the tracking number of xxxx to the address below:
  
We are really sorry for any inconvenience this may cause you. We have confirmed that your order was dispatched already ON XXX and to be delivered via Posthaste with the tracking number of 1832439-XXX to the address below;
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xxADDRESSxx
  
XXXXX
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Unfortunately, at this stage, we can no longer change your shipping address. Also, we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.
  
Unfortunately, we can no longer change your shipping address or add items once an order has been generated. Also, we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.  
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As an option, we highly suggest you please call the courier directly at xxx for you to be able to verify your correct shipping address with them. Many thanks for your kind understanding.
  
If you do not mind, we highly suggest you to please call directly Posthaste (0800106828/ 09 525 2060 ) for you to be able to verify directly your correct shipping address. Many thanks for your kind understanding.
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For item tracking, please visit xxLINKxx
  
To keep you tracked with your item, please visit the Post Haste website by clicking this link http://www.posthaste.co.nz/tracktrace.html
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Please also note that the delivery normally takes 3-7 working days after dispatch and varies depending on your location.
 
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Simply go to "Customer Printed Label" Section and type in the following:
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Company ID: 1832439
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Consignment ID XXXX or contact Post Haste on 08 0010 6828 and provide them the consignment number.
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Delivery takes 1-7 working days after dispatch and varies depending on your location that is why we could not guarantee that it will arrive on your expected day. Also, tracking details is will be displayed 1-2 working days online.
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Please let us know if you need a hand with anything else and we will get back to you as soon as possible.  
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Kind Regards,
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Customer Service Representative
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Latest revision as of 11:47, 24 February 2025

We understand that you want to change your delivery address for this order. However, we have confirmed that your order was already dispatched on xxDATExx and via xxCOURIERxx with the tracking number of xxxx to the address below:

xxADDRESSxx

Unfortunately, at this stage, we can no longer change your shipping address. Also, we are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process.

As an option, we highly suggest you please call the courier directly at xxx for you to be able to verify your correct shipping address with them. Many thanks for your kind understanding.

For item tracking, please visit xxLINKxx

Please also note that the delivery normally takes 3-7 working days after dispatch and varies depending on your location.